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Test visible on mobile even though audience set to "exclude mobile"

Level 3
Level 3

Hi all,

I'm setting up a test designed for Tablet and Desktop only.

I've created a new audience with the rules:

Mobile:    Screen Width (px) is greater than 767


Mobile:    is not Mobile Phone

I've applied this audience to the test, but when I view the test using the QA link on a mobile phone - or emulated browser, the test still fires. Has anyone else come across this before, or have any suggestions to what I may be doing wrong?
2 Replies
Level 3
Level 3

I've solved my own question.

After creating my test, I applied the Audience in the 'Targeting' section. But I'd also set up an 'Activity-Only Audience'/'Audience refinement' on the 'Experiences' section. It seems this one overrides the Audience set in Targeting,

Hope that helps - please someone correct me if I've misunderstood. I'm no longer seeing the activity on any mobile device


Hey Chris, thanks so much for your question AND your answer! I'm sure this will be helpful to someone else at some point