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Test visible on mobile even though audience set to "exclude mobile"

chrisl92739620
Level 3
Level 3

Hi all,

I'm setting up a test designed for Tablet and Desktop only.

I've created a new audience with the rules:

Mobile:    Screen Width (px) is greater than 767

OR

Mobile:    is not Mobile Phone

I've applied this audience to the test, but when I view the test using the QA link on a mobile phone - or emulated browser, the test still fires. Has anyone else come across this before, or have any suggestions to what I may be doing wrong?
Thanks,
Chris
2 Replies
chrisl92739620
Level 3
Level 3

I've solved my own question.

After creating my test, I applied the Audience in the 'Targeting' section. But I'd also set up an 'Activity-Only Audience'/'Audience refinement' on the 'Experiences' section. It seems this one overrides the Audience set in Targeting,

Hope that helps - please someone correct me if I've misunderstood. I'm no longer seeing the activity on any mobile device

Amelia_Waliany
Employee
Employee

Hey Chris, thanks so much for your question AND your answer! I'm sure this will be helpful to someone else at some point