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Need Help Troubleshooting Activity Sync Error Issues in Adobe Target ?

ParitMittal
Level 10
Level 10

Need Help Troubleshooting Activity Sync Error Issues in Adobe Target ?

2 Replies
ParitMittal
Level 10
Level 10

Sometimes when a user updates or Activates an Adobe Target Activity, they get an "Activity Sync Error" which means the activity doesn't sync with the Target back end, so they'll never actually be served up on a client site.There isn't any particular activity setting or configuration due to which sync errors are triggered.Typically, it could be that the activity/audience is in a bad state (could be corrupted, too big, incompatible).

However, there are some common causes of synchronization errors derived from the past use-cases. For more info see: https://helpx.adobe.com/target/kb/troubleshooting_activity_sync_error.html

br-wsbrito
Level 2
Level 2

Hi,

Accessing the Target Sandbox of my company I see an activity with red alert with this text "Your activity is still live. Please try to deactivate again in a few minutes or contact Adobe ClientCare if your problem persists.". I try to deactivated this several times since December 20th until now but the message still remains.

What can I do?

If you need more information please let me know.

Best regards.

Wagner.