Multi tests on the same page – Collision management - Page Delivery vs Audience targeting | Community
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JeromeCrametz
Level 2
December 3, 2018

Multi tests on the same page – Collision management - Page Delivery vs Audience targeting

  • December 3, 2018
  • 1 reply
  • 11791 views

Hello,

I have setup 2 test -  an A/B test for Mobile Users and an Adobe Recommendation test for Desktop users.

So i have:

Test A (A/B) with page delivery (url + page template) and Audience targeting set up to mobile visitor only

Test B (REC) with page delivery (url + page template) and Audience targeting set up to desktop  visitor only 

If a desktop visitor land on page that qualify for both tests, how the collision is managed?  Does the user automatically qualify for the test B or should I expect to see some cases where the user go through test A, but doesn't qualify for the experience at the audience level.

Many thanks,

Jerome

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    1 reply

    MihneaD
    Adobe Employee
    MihneaDAdobe Employee
    Adobe Employee
    December 3, 2018

    @Jerome1978,

    This is a great question. You won't be allowed to enter the activity unless you match both the URL and the audience targeting so in your example you would e evaluated for both however you would only qualify into TestB because you are on a desktop not on a mobile device.

    Hope this helps!

    Mihnea Docea  | Technical Support Rep, Customer Care | Customer & Employee Experience | Adobe | (:: 1 (800) 497-0335​

      J
      JeromeCrametzAuthor
      Level 2
      December 3, 2018

      Many thank for your quick reply Mihnea.

      It was my understanding, but once I check the test in Adobe analytic I can see some mobile users in the desktop experience.

      the Desktop audience has been defined has

      Target Library = windows operation system

      OR 

      Target Library = Mac OS operating system

      OR 

      Target Library = Linux Operation system

      I have just created a new audience defined as

      Mobile -  is Mobile = False

      Mobile -  is tablet = False

      Do you have an recommendation to  define the Desktop Audience?

        MihneaD
        Adobe Employee
        MihneaDAdobe Employee
        Adobe Employee
        December 3, 2018

        @Jerome1978,

        Keep in mind the activity won't prevent your mobile visitors from seeing that page. Which is probably what you are running the report on in Analytics. It will just not show them the experience from the desktop audience. That's all it has the power to do

        Try to see if you can get into the desktop experience from your mobile device. I'm 99% confident you won't be able to but if you do manage to do that definitely open a support ticket so we can look into it further.

        Hope this helps!

        Mihnea Docea  | Technical Support Rep, Customer Care | Customer & Employee Experience | Adobe | (:: 1 (800) 497-0335​

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