Mbox.js throwing error in console and the personalisation is not applied on the website | Community
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deepthik84
Level 2
February 28, 2017

Mbox.js throwing error in console and the personalisation is not applied on the website

  • February 28, 2017
  • 1 reply
  • 6763 views

Hi,

I am trying to personalise the content in my website using adobe target. I have created activities and experiences. The preview urls under the activities display as expected, however, the actual website does not reflect the personalisation setup in target. I have tried A/B testing and also experienced targeting. None of them work.

When i checked my console I found two mbox realted errors.

Uncaught TypeError: mbox.Ce is not a function
    at mbox.finalize (mbox-contents-81b7d9d…-staging.js:1666)
    at mbox-contents-81b7d9d…-staging.js:1746
    at mboxList.each (mbox-contents-81b7d9d…-staging.js:816)
    at Pe (mbox-contents-81b7d9d…-staging.js:1745)
    at mbox-contents-81b7d9d…-staging.js:1818
    at Array.qf (mbox-contents-81b7d9d…-staging.js:1945)
    at If (mbox-contents-81b7d9d…-staging.js:2232)
    at HTMLDocument.<anonymous> (mbox-contents-81b7d9d…-staging.js:2239)

 

Uncaught TypeError: re.Hc is not a function
    at mboxFactory.Cf (mbox-contents-81b7d9d…-staging.js:2098)
    at mboxFactory.sf (mbox-contents-81b7d9d…-staging.js:2118)
    at mboxFactory.uf (mbox-contents-81b7d9d…-staging.js:2036)
    at mboxFactory.create (mbox-contents-81b7d9d…-staging.js:2015)
    at Object.Bg (mbox-contents-81b7d9d…-staging.js:2625)
    at Object.Xg.TNT.createGlobalMbox (mbox-contents-81b7d9d…-staging.js:2778)
    at mbox.js:2847

Please find attached the mbox file I am using.

I have tried changing my marketing cloud target configuration to pick the mbox.js file from DTM too. That did not work either.

Need help. Please find attached the mbox.js that I have included in my page component.

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    1 reply

    ParitMittal
    ParitMittal
    Level 10
    February 28, 2017

    Hi ,

    These errors look like mbox.js is  only partially downloaded. Please  re-download the mbox.js and redeploy. However if the issue still persists then please share the personalization activity url as well as your Adobe target account credentials in private message so that we can debug the issue at our end.

    Thanks & Regards

    Parit Mittal

    D
    deepthik84Author
    Level 2
    March 1, 2017

    Hi Parit,

    I tried to apply target personlization on we-retail site to check if the mbox script issue is due to my website or because of mbox script.

    In this process i created data element in dtm and passed its value as a globox mbox variable to adobe target.

    However when i check the adobe debugger, only the static parameters are showing up, and the dynamic parameters that I set using % symbol do not show up.

    I also created an event in DTM that has a sample java script to show the variable value in an alert box. As expected this alert shows up in we-retail site with the expected value, but when the same data element is used to pass dynamic values to a global mbox parameter the value in the debugger show blank.

    I remember seeing the values in the debugger window a week ago, however they dont show up any more. I did not do any changes with respect to the dtm configuration since then.

    Need help.

    ParitMittal
    ParitMittal
    Level 10
    March 2, 2017

    Hi Deepthi,

    This seems to a timing issue i.e. The time at which Target Global Mbox Call is fired , The data Element is not getting initialized and is blank by default. Can you please let me know the type of Data Element you are using i.e. JS Object, Custome Code etc.

    Thanks & Regards

    Parit Mittal

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