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Adobe Target - Changes not reflecting on the preview links

lij85807597 31-10-2017

Hi target community,

Any ideas on why the changes are not showing in the preview environment?

Essentially – We are facing issues with updated any Adobe Target campaign. The changes we make are not reflected on the page, and the code is not being injected into the DOM either.  It happens to target campaigns on multiple pages even though they have the same priority in target (“low”).

Is there anyone else experiencing the similar issue?

Best,

Li

Replies

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Amelia_Waliany
Employee
14-11-2017

Hi Li,

Here are a few things you can check:

- If you are not able to see the preview (due to browser cache), try refreshing two or three times, or try to copy the link and open it in a new browser/ session.

- You might need to "renew" the preview links

-If the problem persists, please share your Adobe Target account credentials, the activity URL and the experience URL with me at waliany@adobe.com, or alternatively to customercare@adobe.com to open a support ticket so that we can explore the matter further. Thanks!

Warmly,

Amelia