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hariharans94469
hariharans94469
Level 2
March 14, 2019

Adobe Target Activity Report not working for BatchAPI mBox Call

  • March 14, 2019
  • 2 replies
  • 15847 views

Hi All,

I am using "/rest/v2/batchmbox?client=" API for getting the activity information and using in my code to render / enable the feature. The API service working fine and am getting the response from the API control/Experience based on the network traffic. But the reports are not generating in the activity report section. Please help me to resolve this issue.

Thanks,

Hariharan S

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2 replies

E
Community Advisor
evidanaCommunity Advisor
Community Advisor
March 14, 2019

Are the visitor/visit/impressions not showing or the conversions?

hariharans94469
hariharans94469Author
Level 2
March 14, 2019

Hi Eric,

Conversion and unique visitors are not working. in report suit i am using adobe analytics

Thanks in advance

Hariharan S

hariharans94469
hariharans94469Author
Level 2
March 18, 2019

Perhaps. You will want to qualify (enter) in the activity on one mbox call and then convert (success) on another so that you are not double counting the entry. Adobe Target will take care of the (visitor, visit, impression) on the initial (entry) call. After that first call, Adobe has all the data it needs to populate the first column. Now, in order for the second column to get data, it needs to see traffic for your conversion metric. It will only count those if it knows that someone is already in the activity in order to keep the numbers clean. That is where the session comes in. Sessions have no expiry time for AB activities and 20-30 minutes for AP activities. It keeps a record of everyone who is in the activity so it knows how to convert. For example:

An activity with 3 offers (A, B, C) that has an entry mbox of mbox-entry and a success of mbox-success.

Call with mbox-entry and session 1234 => returns offer b

Adobe Target will remember the combination of that session and which offer it brought back (b). It will now increment visitor, visit, and impression.

Call with mbox-success and session 1234

Adobe Target knows the session and gives credit to offer b.

Call with mbox-success and session 1234asdakdfadlkfj

Nothing will happen in Adobe Target. It does not recognize the session.

thirdPartyId and tntId come into play when you start talking about the profile for the user and qualifying for certain activities/offers.


Hi Eric,

Thank for the detailed explanation. Do I need call the 'OrderConfirmationPage' mbox in order confirm page?

Thanks,

Hariharan S

S
Adobe Employee
Shruti_PremkumarAdobe Employee
Adobe Employee
March 15, 2019

Hi Hari,

In case any qualifying campaign is A4T enabled - target will send offer content containing also a payload (under a variable clientSideAnalyticsLoggingPayload) that should be logged by the client in Analytics using the Data Insertion API.

This has been documented at Target API v1.0  along with a sample request.

Hope this helps.

    hariharans94469
    hariharans94469Author
    Level 2
    March 15, 2019

    Hi @@Shruthi Naomi,
    Thanks fir the response. I dont want to go for another one API call to get the analytical data. Is there any other way i can get the conversion data on this activity.

    Thanks,

    S
    Adobe Employee
    Shruti_PremkumarAdobe Employee
    Adobe Employee
    March 15, 2019

    Hi Hari, If you want to use A4T you need the second call as mentioned in the documentation. Have you tried using target only reporting to see if you are seeing conversions?

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