Unable to see commerce events (except for productListViews) in AEP | Community
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A
akhila1-1
March 29, 2023
Solved

Unable to see commerce events (except for productListViews) in AEP

  • March 29, 2023
  • 3 replies
  • 2053 views

Hi all,

 

I have implemented AEP for our ecommerce website(using Data Collection). When I debug the implementation using AEP Debugger ,I can see all commerce events. But when try to create segments or try to view events in real time (in profile "events") I can only see events for "pageviews", "linkclicks" and "productListViews". The implementation for all commerce events are similar. 

Attached a network call for "productViews" event(not able to see in AEP)  and "productListViews"(able to see in AEP)

Has anyone faced this, and are there any available documentation on how to achieve it?   Thank you in advance!

@yuhuisg
@vanibhemarasetty 

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Best answer by Anil_Umachigi

@akhila1-1 There are couple of things you can do to debug before creating segments. 

 

  • Ensure the ECID is same for both the events ( just in case something is changing this) 
  • Go to profile explorer and input the ECID and look up the profile
  • if profile exists, go to events tab and copy the JSON and look up the events 
  • If productView exists your segment should work. 
  • Also network call does not guarantee it is made it to dataset, if you see that productview does not exist in profile events head over to monitoring tab and check for errors 
  • If error found, check for the detail and fix it

Let us know if that helps 

Anil

3 replies

A
akhila1-1Author
March 29, 2023

VaniBhemarasetty
Adobe Employee
VaniBhemarasettyAdobe Employee
Adobe Employee
March 29, 2023

@akhila1-1 Ideally, you should be able to see it, Try to run a query in query service and see the hits, if these columns are not having a value. Also, ensure that they are XDM compliant. If you are passing non-XDM data there is highly likely, you will not see it in AEP

    A
    akhila1-1Author
    April 6, 2023

    @vanibhemarasetty In the query results these columns are empty and the data is XDM complaint.

    Anil_Umachigi
    Adobe Employee
    Anil_UmachigiAdobe EmployeeAccepted solution
    Adobe Employee
    March 29, 2023

    @akhila1-1 There are couple of things you can do to debug before creating segments. 

     

    • Ensure the ECID is same for both the events ( just in case something is changing this) 
    • Go to profile explorer and input the ECID and look up the profile
    • if profile exists, go to events tab and copy the JSON and look up the events 
    • If productView exists your segment should work. 
    • Also network call does not guarantee it is made it to dataset, if you see that productview does not exist in profile events head over to monitoring tab and check for errors 
    • If error found, check for the detail and fix it

    Let us know if that helps 

    Anil

    A
    akhila1-1Author
    April 6, 2023

    @anil_umachigi In the events tab, except for the events I mentioned , I couldn't see any other commerce events. Even in the monitoring tab it doesn't show any error records. 

    arpan-garg
    Community Advisor
    arpan-gargCommunity Advisor
    Community Advisor
    April 6, 2023

    Hi @akhila1-1 - Strange, can you query the event dataset and see if you are seeing the productViews as eventType in the dataset.

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