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Ryan9j6
Level 2
January 2, 2024
Solved

Unable to connect to Facebook Destination

  • January 2, 2024
  • 3 replies
  • 1094 views

Hi All, 

 

I hope you are doing well! 

 

I have not been able to connect to the Facebook destination in AEP. I continue to receive the {"message":"Facebook Error: Permission error","code":"400 BAD_REQUEST"} error. I have ensured that all permissions satisfy the instructions on this page 

https://experienceleague.adobe.com/docs/experience-platform/destinations/catalog/social/facebook.html?lang=en#facebook-account-prerequisites but I continue to receive the same error message. 

 

Has anyone had the same experience and found a resolution?

 

All the best, 

Ryan

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    Best answer by _abs9900

    Hello @ryan9j6 ,

    In Facebook end can you verify whether you have created a business account or not?

    I had this issue when I was using FB Ad account id associated with a regular fb account.
    When I tried with Business Ad account details,connection was successful

     

    3 replies

    abhinavbalooni
    Community Advisor
    abhinavbalooniCommunity Advisor
    Community Advisor
    January 2, 2024

    Hey @ryan9j6 

     

    Since you mentioned that the prerequisites are all addressed, how long have you been getting this error ? I havent faced the error myself so just checking as you mentioned you continue to receive the error. In the troubleshooting section ( I am sure you've had a look at it), it mentions you might face this if it is a new account ?

     

    Cheers,

    Abhinav

      _
      _abs9900Accepted solution
      Level 2
      January 3, 2024

      Hello @ryan9j6 ,

      In Facebook end can you verify whether you have created a business account or not?

      I had this issue when I was using FB Ad account id associated with a regular fb account.
      When I tried with Business Ad account details,connection was successful

       

        NimashaJain
        Adobe Employee
        NimashaJainAdobe Employee
        Adobe Employee
        January 15, 2024

        @ryan9j6 Did you find the suggested solutions helpful? It would be great if you can  mark the answer as correct for posterity. If you have found out solution yourself, share it with wider audience in the community.

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