Unable to connect to Assurance from Android app | Community
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S
srinivasadevar1
Level 2
August 29, 2024
Question

Unable to connect to Assurance from Android app

  • August 29, 2024
  • 2 replies
  • 1739 views

I downloaded sample aep app.
while trying to connect to assurance session, after entering PIN for session I see below error in lo.
AdobeExperienceSDK com...be.marketing.mobile.sampleapp E Assurance/AssuranceStateManager - SDK configuration is not available to read OrgId

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2 replies

N
Naveen20
Level 2
September 3, 2024

Hey @srinivasadevar1 , Please check the configurations 

FYI
https://developer.adobe.com/client-sdks/edge/adobe-journey-optimizer/push-notification/android/automatic-display-and-tracking/

Thanks

    S
    srinivasadevar1Author
    Level 2
    September 9, 2024

    Hi @naveen20 ,
    you shared me the link to push notification.
    I am not looking for push notification scenario, I am looking for assurance setup for app lifecycle and event tracking. Assurance setup it self failing for me in android app.

     

    Thanks

    Srinivas

      Manoj_Kumar
      Community Advisor
      Manoj_KumarCommunity Advisor
      Community Advisor
      September 9, 2024

      Hello @srinivasadevar1  Looks like the Assurance is not detecting the Org Id. Can you check if the SDK is initialized properly before invoking the assurance extension?


      Look at the code, where the app SDK is loaded and logging is configured 

        MobileCore.setApplication(this);
        MobileCore.setLogLevel(LoggingMode.VERBOSE);
        MobileCore.configureWithAppID(APP_ID);

      Code can be found here:

      https://github.com/adobe/aepsdk-core-android/blob/main/Documentation/MobileCore/getting-started.md

      Manoj     Find me on LinkedIn
        K
        kanchan26mitharwal
        February 6, 2025

        Hey, 

        Were you able to resolve the issue? I am getting it on all the apps downloaded from Githubs.

        Regards

         

        S
        SimranTh
        February 12, 2025

        Hi were you able to resolve it as I am still getting the same issue as well on my end when I try to connect android to assurance tool 

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