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OscarMartinezM
OscarMartinezM
Level 3
November 30, 2022
Solved

Some rule components not loading on slow Internet connections

  • November 30, 2022
  • 3 replies
  • 1736 views

Hi community,

I found some interesting in Adobe Launch.

These are the list of Rule Components loading using regular Internet connection:

These are the list of Rule Components loading using slow 3G Internet connection:

You can see there are several Rule Component not loading when speec connectop is slow? Why this happend? How can we fix it?

Thank you!

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    Best answer by Serban_AndreiSt

    In the advanced section from each rule component there is a timeout field. The default value is 2s. You can increase that value.

     

    3 replies

    AtulChavan
    Community Advisor
    AtulChavanCommunity Advisor
    Community Advisor
    December 5, 2022

    Hi @oscarmartinezm , seems strange to me. May be switching network and reloading same rule components did not attempt to load them again. Could be a method to optimize calls that are happening when connection is slow. On solution part if it is really the case I would advise to be on good network to avoid time out errors and such unexpected behavior.  

    ChetanyaJain-1
    Community Advisor
    ChetanyaJain-1Community Advisor
    Community Advisor
    December 9, 2022

    @oscarmartinezm did you try debugging? Here's a good way to troubleshoot - https://helpx.adobe.com/dtm/kb/troubleshooting---why-is-my-page-load-rule-firing-incorrectly--.html 

     

    See if this helps you.

    S
    Adobe Employee
    Serban_AndreiStAdobe EmployeeAccepted solution
    Adobe Employee
    December 9, 2022

    In the advanced section from each rule component there is a timeout field. The default value is 2s. You can increase that value.

     

      OscarMartinezM
      OscarMartinezMAuthor
      Level 3
      December 12, 2022

      I have one extra question.

      If we change the timeout value from 2s to 5s, is there any side impact? May be site performance rate? Why 2s is default one?

      S
      Adobe Employee
      Serban_AndreiStAdobe Employee
      Adobe Employee
      December 12, 2022

      The timeout means that the engine will move to the following action in the rule if a specific action takes more than the timeout limit to return a response. Therefore, if a particular action takes longer to complete, there is an increased risk that the user leaves the page before the rule is completely processed.

      The default value was arbitrarily chosen by my team when we implemented the feature.

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