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Ikmo7
June 5, 2024
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Profiles are viewable under profile view

  • June 5, 2024
  • 1 reply
  • 2304 views

Hi, 

I have created a schema with email as one of the field(Primary Identity) and kept Email as Identity namespace. Profile enabled both schema and dataset, ingested few records to it but records not coming up on profiles view. Interestingly records are loaded into respective datasets, profile snapshot dataset and event the count is visible under Audience created for the same.

 

Any idea where things go wrong in here ? Any help would be appreciated.

 

Regards,

Ikram

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    Best answer by arpan-garg

    While creating the Merge policy, the merge method was given as Timestamp Ordered.  


    Hi @ikmo7  - Strange, can you ingest new records and use default merge policy. I know you tried it once. If it doesn't work, i would also recommend raising a client care ticket.

     

    Thanks,

    Arpan

    1 reply

    V
    vivek777
    June 5, 2024

    Hi @ikmo7 

    Sometimes AEP UI takes time to view the profile. You can check the profile entity and its attribute with data using profile APIs. 

    refer for API -- https://experienceleague.adobe.com/en/docs/experience-platform/profile/api/entities#access-profile-data-by-identity

    if you did not get the profile using the APIs as well then please mention each step that you followed from creating the schema to ingestion of data. Maybe then I can help you.


      I
      Ikmo7Author
      June 5, 2024

      Thanks for the response @vivek777 . The steps that I followed is initially created a XDM Individual record schema added few fields like email, firstname and lastname and made email as PI with Email NS. Similarly created dataset and profile enabled both.

       

      Added the data using JSON upload and the data gets reflected in the dataset but not in profile yet. It's been more than 2/3 days but profiles are not showing up.

        abhinavbalooni
        Community Advisor
        abhinavbalooniCommunity Advisor
        Community Advisor
        June 5, 2024

        Hey @ikmo7 

        Usually these issues have something very small missing so I am going to ask one such query.

         

        Are you using the same namespace while looking for the profile ? There are a few Email related namespaces in AEP.

         

        Could you also share the screenshot of the schema and how it is configured and also when you do a profile search.

         

        Cheers,

        Abhinav

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