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Opened Not Clicked (XDM Experience Event)

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Level 2

We have Email Opens and Clicks defined as XDM Experience Events. Using this, how to build a segment where Open exists but Click does not exist?

3 Replies

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Community Advisor

Hi @acdbm - If you have Opens and clicks defined as separate events, then you can create segment where user has atleast one event type open and then no click event. Did you tried creating the segment?

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Community Advisor

@acdbm You can take a look at this community thread on how to pull the email opens, clicks from the event schema, and create a segment.

Thanks, Sathees

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Administrator

@acdbm Did you find the suggested solutions helpful? It would be great if you can  mark the answer as correct for posterity. If you have found out solution yourself, share it with wider audience in the community.