Not able to connect to the Salesforce Service Cloud by using our source connector | Community
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Adobe Employee
staiAdobe Employee
Adobe Employee
October 25, 2022
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Not able to connect to the Salesforce Service Cloud by using our source connector

  • October 25, 2022
  • 1 reply
  • 644 views

Hello, Expert.

 

I have tried many ways to connect to customer Salesforce Service Cloud by using our source connector, but it was failed at the end as the screenshot below. I’m not sure if any consultants have similar experience with this and could assist me in sorting it out. Thank you incredibly much.

 

Regards,

Jaman

 

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Best answer by Anil_Umachigi

@stai Here's couple of things i would do to debug 

 

  1. Failing to add your region-specific IP addresses: Have you added ip address to allow list? 
  2. Have you tested the credentials work outside of AEP UI? may be using postman? 

 

1 reply

Anil_Umachigi
Adobe Employee
Anil_UmachigiAdobe EmployeeAccepted solution
Adobe Employee
October 25, 2022

@stai Here's couple of things i would do to debug 

 

  1. Failing to add your region-specific IP addresses: Have you added ip address to allow list? 
  2. Have you tested the credentials work outside of AEP UI? may be using postman? 

 

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