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Level 2
September 21, 2023
Solved

Journey meta data not creating contact history

  • September 21, 2023
  • 3 replies
  • 1447 views

Some Journeys information are not stored in Journey Dataset.

Can anyone help on this.

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Best answer by Manoj_Kumar

Hello @saurabh__g 

 

When you say, " Some Journey information is not stored", what information are you looking for?

You can use the journey step events dataset to check the profile-related message events when combined with the Message feedback and Message interaction dataset.

 

You can use the queries mentioned in this document to troubleshoot it:

Examples of queries | Adobe Journey Optimizer

 

If you are unfamiliar with SQL, you can use the events tab under a profile to check the same via UI.

3 replies

Level 2
September 22, 2023

some one please reply. This is impcting business

 

Manoj_Kumar
Community Advisor
Community Advisor
September 25, 2023

Hello @saurabh__g 

 

Could you please share more information? What meta data are you referring to here? What are you expecting in the dataset, and where are you looking?

Manoj  | https://themartech.pro
Level 2
September 25, 2023

Hi @_manoj_kumar_ 

 

In Journey schema with Journey Fields for Journey Orchestration schema some Journey information is not storing. 

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
September 26, 2023

Hello @saurabh__g 

 

When you say, " Some Journey information is not stored", what information are you looking for?

You can use the journey step events dataset to check the profile-related message events when combined with the Message feedback and Message interaction dataset.

 

You can use the queries mentioned in this document to troubleshoot it:

Examples of queries | Adobe Journey Optimizer

 

If you are unfamiliar with SQL, you can use the events tab under a profile to check the same via UI.

Manoj  | https://themartech.pro
NimashaJain
Adobe Employee
Adobe Employee
September 27, 2023

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