[Issue] New ECID on every refresh with Web SDK | Community
Skip to main content
S
surapaneni
Level 2
January 22, 2024
Question

[Issue] New ECID on every refresh with Web SDK

  • January 22, 2024
  • 4 replies
  • 1485 views

Hi Team, I am seeing a new ECID every time I refresh with Web SDK. The way I have implemented is nothing different. I have an Web SDK extension and also ECID extension on the site domain.

 

I tried to remove ECID extension, but that didn't help to resolve the issue?

 

Seems like the issue is implementing CNAME with Akamai. Any idea what should be sent in the request headers for CNAME implemented with Akamai?

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

    4 replies

    L
    liamevans11
    Level 2
    September 9, 2024

    Hello,

     

    Is this issue related to the Adobe Experience Platform Web SDK? If so, I am having the same issue. Did you manage to resolve it?

     

    Any help would be much appreciated as I haven't seen this issue being documented anywhere else.

     

    Thanks

    Liam

      S
      surapaneniAuthor
      Level 2
      September 9, 2024

      The issue is not resolved. however the root cause is the request headers are missing the cookies (Visitor id cookies like Kdntr/AMCv/S_Vi/FPID) hence the edge returns a new ECID every time on sending the event.

      I would suggest checking your request header for the cookies. Also make sure the CNAME is not stripping of those cookies.

        L
        liamevans11
        Level 2
        September 10, 2024

        In my scenario, there is a AMCV cookie being set, but no AMCVs cookie. There are also kndctr cookies being set but it seems like the kndctr cookie is not storing the ECID properly and then when I complete another action or reload a page, the AMCV cookie sets a new ECID as the previous cookie can't be retrieved from the kndctr cookie.

         

        I am completing this work as a proof of concept on a specific server. I am wondering if this issue is because of something specific with the server, rather than the implementation.

          PratheepArunRaj
          Community Advisor and Adobe Champion
          PratheepArunRajCommunity Advisor and Adobe Champion
          Community Advisor and Adobe Champion
          December 18, 2024

          @surapaneni  @liamevans11 Are you able to resolve this issue? Your inputs will be appreciated.

          Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
            kautuk_sahni
            Community Manager
            kautuk_sahniCommunity Manager
            Community Manager
            January 20, 2025

            @surapaneni Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

            Kautuk Sahni
            Terms & ConditionsAccessibility statement

            Loading footer...