How to "unstitch" profile data in identity map

[JoeSa1]

Yesterday I found that there were email addresses shared between unique IDs, so I changed a schema by unchecking the "Identity" of an email attribute, which was causing the identity to attach to a few others.

When I checked this morning for 1 sample profile, I saw that the identity remained stitched to multiple other identities. Since then I have disabled and deleted the datasets causing the erroneous stitching, but the identity is still messed up.

How can I go about resolving this issue?

[arijitg · Accepted solution]

Hi @JoeSa1 

I hope you made sure (from the identity graph) that the dataset you deleted is the only dataset contributed to that identity. If yes give it some time (48-72 hours) it shall cleanup both UPS & UIS.

Regards,

Arijit Ghosh

[JoeSa1]

Thank you @arijitg ,

I was not aware of the time it took for the profiles to reconcile. Can you please define the acronyms for UPS and UIS? 

Regards,

Joe 

[arijitg]

Sure @JoeSa1 ,

UPS = Unified Profile Store (Where profile data is stored)

UIS = Unified Identity Store (Where Identity data is stored)