Yesterday I found that there were email addresses shared between unique IDs, so I changed a schema by unchecking the "Identity" of an email attribute, which was causing the identity to attach to a few others.
When I checked this morning for 1 sample profile, I saw that the identity remained stitched to multiple other identities. Since then I have disabled and deleted the datasets causing the erroneous stitching, but the identity is still messed up.
How can I go about resolving this issue?
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Hi @JoeSa1
I hope you made sure (from the identity graph) that the dataset you deleted is the only dataset contributed to that identity. If yes give it some time (48-72 hours) it shall cleanup both UPS & UIS.
Regards,
Arijit Ghosh
Hi @JoeSa1
I hope you made sure (from the identity graph) that the dataset you deleted is the only dataset contributed to that identity. If yes give it some time (48-72 hours) it shall cleanup both UPS & UIS.
Regards,
Arijit Ghosh
Thank you @arijitg ,
I was not aware of the time it took for the profiles to reconcile. Can you please define the acronyms for UPS and UIS?
Regards,
Joe
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