Facebook connection issue as destination in adobe experience platform after following all the steps | Community
Skip to main content
R
rupaul_20
May 25, 2023
Solved

Facebook connection issue as destination in adobe experience platform after following all the steps

  • May 25, 2023
  • 1 reply
  • 995 views

 

Facing issue in  sending segments in facebook from adobe experience platform. I am getting is error as 404 , have done with all the prerequisites facebook connection mentioned in document. Still its not working.

"Permissions error","code":"400 BAD_REQUEST".

Appreciate any help on this.

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by arijitg

    Hi @rupaul_20  This error occurs when customers are using newly created accounts, and the Facebook permissions are not yet active.
    If you receive the 400 Bad Request error message after following the prerequisites please allow a few days for the Facebook permissions to come into effect.
    Possibly your ad account has not yet been fully approved by Facebook.

    1 reply

    arijitg
    Adobe Employee
    arijitgAdobe EmployeeAccepted solution
    Adobe Employee
    May 25, 2023

    Hi @rupaul_20  This error occurs when customers are using newly created accounts, and the Facebook permissions are not yet active.
    If you receive the 400 Bad Request error message after following the prerequisites please allow a few days for the Facebook permissions to come into effect.
    Possibly your ad account has not yet been fully approved by Facebook.

      Terms & ConditionsAccessibility statement

      Loading footer...