Experience Platform Debugger not finding anything | Community
Skip to main content
D
DanJames
August 25, 2020
Solved

Experience Platform Debugger not finding anything

  • August 25, 2020
  • 1 reply
  • 8184 views

Hi there

I'm very new to all this and have just started a new role within my company where I'll be working with Adobe Analytics. I've installed the Debugger Plugin (the new version) and logged into my account no problem. But it cannot seem to find... anything. All the modules simply say "Not Found". I've tried closing and reopening the browser, rebooting my computer and I've tried Firefox and Chrome on Mac and Chrome on Windows 10 (on the same computer in a virtual machine and on a separate Windows PC). I've disabled all other extensions, closed every other tab, still nothing. I even tried disabling Firefox's privacy protection features.

 

On the Mac browsers, I see "Not Connected. Reload the tab or navigate to a new page to connect". On the Windows browsers, it sometimes shows as connected, but other times as not connected. And sometimes, a few of the modules will work, but not other ones, then reloading the page will show none of them working. It's very erratic. Is there something obvious I could be missing?

 

Cheers,

Dan

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by jantzen_b

Hi Dan - Can you link me to the debugger you are using? I want to verify it's the official debugger. Also, would it be possible to link us to one of the pages you are trying to use the debugger on? As long as the page has Adobe solutions deployed on it the debugger should be able to pull the requests and display them in an easy to read format.

1 reply

jantzen_b
Adobe Employee
jantzen_bAdobe EmployeeAccepted solution
Adobe Employee
September 1, 2020

Hi Dan - Can you link me to the debugger you are using? I want to verify it's the official debugger. Also, would it be possible to link us to one of the pages you are trying to use the debugger on? As long as the page has Adobe solutions deployed on it the debugger should be able to pull the requests and display them in an easy to read format.

D
DanJamesAuthor
September 2, 2020
Hi Jantzen, thanks for coming back to me. The debugger I installed (on both the platform where it works and where it doesn't) is here:
Terms & ConditionsAccessibility statement

Loading footer...