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SOLVED

Exclude telephone number links from Activity Map

michaela7702973
Level 2
Level 2

In Adobe Launch, Adobe Analytics extension, Use Activity Map is checked. Enable ClickMap is checked, Tracked Download Links is checked.

 

In the corresponding website there are phone number links for an office phone, a fax and a mobile phone. When the phone/fax/mobile number links are clicked on the webpage, they're tracked in activity map with the phone numbers being set as Activity Map Link. I need to exclude all of these phone numbers from being tracked in Activity Map. The webpage code looks something like this <a href="tel:+1555555555">some code</a>, nothing out of the ordinary.

 

In Adobe Analytics extension, under Link Tracking>Never Track I tried entering tel: and also tried https://www.mysite.com/tel:. These didn't work, Activity Map Link still collects the phone numbers. How can I exclude phone numbers from being collected via Activity Map?

 

1 Accepted Solution
michaela7702973
Correct answer by
Level 2
Level 2

I tried two things that solved this.

In Launch, in the Adobe Analytics extension:

 

1. I added code to configure the tracker. CONFIGURE TRACKER USING CUSTOM CODE

michaela7702973_0-1621345003497.png

 

2. Also under AA extension, Never track

michaela7702973_1-1621345079653.png

 

View solution in original post

2 Replies
StewSchilling
Community Advisor
Community Advisor

You should be able to accomplish this with a processing rule.

Below is an example.

Screen Shot 2021-05-13 at 8.45.41 AM.png

michaela7702973
Correct answer by
Level 2
Level 2

I tried two things that solved this.

In Launch, in the Adobe Analytics extension:

 

1. I added code to configure the tracker. CONFIGURE TRACKER USING CUSTOM CODE

michaela7702973_0-1621345003497.png

 

2. Also under AA extension, Never track

michaela7702973_1-1621345079653.png

 

View solution in original post