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Level 4
May 12, 2021
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Exclude telephone number links from Activity Map

  • May 12, 2021
  • 2 replies
  • 1686 views

In Adobe Launch, Adobe Analytics extension, Use Activity Map is checked. Enable ClickMap is checked, Tracked Download Links is checked.

 

In the corresponding website there are phone number links for an office phone, a fax and a mobile phone. When the phone/fax/mobile number links are clicked on the webpage, they're tracked in activity map with the phone numbers being set as Activity Map Link. I need to exclude all of these phone numbers from being tracked in Activity Map. The webpage code looks something like this <a href="tel:+1555555555">some code</a>, nothing out of the ordinary.

 

In Adobe Analytics extension, under Link Tracking>Never Track I tried entering tel: and also tried https://www.mysite.com/tel:. These didn't work, Activity Map Link still collects the phone numbers. How can I exclude phone numbers from being collected via Activity Map?

 

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Best answer by m_alcantara

I tried two things that solved this.

In Launch, in the Adobe Analytics extension:

 

1. I added code to configure the tracker. CONFIGURE TRACKER USING CUSTOM CODE

 

2. Also under AA extension, Never track

 

2 replies

Stewart_Schilling
Community Advisor
Community Advisor
May 13, 2021

You should be able to accomplish this with a processing rule.

Below is an example.

m_alcantaraAuthorAccepted solution
Level 4
May 18, 2021

I tried two things that solved this.

In Launch, in the Adobe Analytics extension:

 

1. I added code to configure the tracker. CONFIGURE TRACKER USING CUSTOM CODE

 

2. Also under AA extension, Never track