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TylerKrause
Adobe Champion
TylerKrauseAdobe Champion
Adobe Champion
May 28, 2025
Question

Event Forwading Error Debugging

  • May 28, 2025
  • 1 reply
  • 436 views

Hey there! 

We just launched a new campaign with event forwading. I tested the body of the event that I was going to be sending over thoroughly to ensure that it is correct, but when I actually published it, I'm seeing a 1% error rate.

Of course 99% success is great - but I'm trying to diagnose what is wrong with these events to update my code and I'm not sure where to look to identify the issue. I've looked in the monitoring UI and all I get back is a 400 bad request, and my destination platform does not provide any useful feedback for what went wrong.

Has anyone else ran into this issue? How did you diagnose the problem?

Appreciate any insight here!

1 reply

Asheesh_Pandey
Community Advisor
Asheesh_PandeyCommunity Advisor
Community Advisor
May 28, 2025

@tylerkrause  I’d start by checking if the errors are only happening for a specific audience, device type, or traffic source. Also, test your data for unusual cases, like missing values, special characters, or very long text fields. And lastly if you’re using identityMap, make sure its structure exactly follows what Adobe Experience Platform expects, in my experience mistakes there are a common reason for errors.

    TylerKrause
    Adobe Champion
    TylerKrauseAdobe ChampionAuthor
    Adobe Champion
    May 28, 2025

    Hey Asheesh - how would you go about testing this in event forwarding?

    Asheesh_Pandey
    Community Advisor
    Asheesh_PandeyCommunity Advisor
    Community Advisor
    May 28, 2025

    Do you have access to Monitoring tab in the Data Collection UI? that allows you to monitor usage patterns, errors, and compute time. If you don't find details can reach out to care team to give you more details.

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