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Chandra_Tp
Level 2
January 9, 2023
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Estimated Qualified Profiles for AEP Segments is always Zero

  • January 9, 2023
  • 3 replies
  • 4167 views

I created a simple segment in AEP (Tried both Batch & Streaming methods), where country is United states and Visitor ID/ECID exists rule. However we always see "Zero" Qualified Profiles. When I look at datasets, I can see that data for Visitor ID & Country fields. Does anyone face similar issue while creating segments? 

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Best answer by ChetanyaJain-1

Hi @chandra_tp ,

Here are some tips:

  • Check if the dataset is profile enabled.
  • In the segment overview screen, make sure "Add all segments to schedule" is enabled [https://experienceleague.adobe.com/docs/experience-platform/segmentation/ui/overview.html?lang=en#browse]
  • Batch segments get evaluated on a 24 hr window (you can check from the segment overview screen when the last batch is completed and the next batch is scheduled)
  • For the streaming segment, the segment does get evaluated but it will not reflect on the UI screen (there's a 4 or 6 hrs time lag). So the best way to validate is to go to the profile screen search for a profile by identity, open the profile and check the segment membership status.
  • Another way to validate is to create an HTTP endpoint (https://webhook.site/#!/) and configure the destination HTTP API. Activate the segment to this destination - and when profiles get evaluated to this segment it will show up on this HTTP endpoint if it is successfully activated. (Make sure you do not export PII info)

Do share your observations. Hope this helps!

3 replies

ChetanyaJain-1
Community Advisor
ChetanyaJain-1Community AdvisorAccepted solution
Community Advisor
January 9, 2023

Hi @chandra_tp ,

Here are some tips:

  • Check if the dataset is profile enabled.
  • In the segment overview screen, make sure "Add all segments to schedule" is enabled [https://experienceleague.adobe.com/docs/experience-platform/segmentation/ui/overview.html?lang=en#browse]
  • Batch segments get evaluated on a 24 hr window (you can check from the segment overview screen when the last batch is completed and the next batch is scheduled)
  • For the streaming segment, the segment does get evaluated but it will not reflect on the UI screen (there's a 4 or 6 hrs time lag). So the best way to validate is to go to the profile screen search for a profile by identity, open the profile and check the segment membership status.
  • Another way to validate is to create an HTTP endpoint (https://webhook.site/#!/) and configure the destination HTTP API. Activate the segment to this destination - and when profiles get evaluated to this segment it will show up on this HTTP endpoint if it is successfully activated. (Make sure you do not export PII info)

Do share your observations. Hope this helps!

    W
    wesleybrett1
    Level 2
    July 29, 2024

    Hi @chetanyajain-1 

     

    Would it be possible to check the product roadmap for UI update milestones please?

     

    We are keen to know if/when Adobe plan to improve the latency time for the UI, because with this being a premium product the expectation is not to relay on work arounds when building at a productive pace. Clients building real time programs we would expect the data lag, at a minimum, to be less than 5 minutes.

     

    Many end users will not have the technical skills for API calls and/or segment exports, and relaying on profile spot checks is not always an option if you do not know who the actually qualifies. Plus profile spot checks does not provide a total segment count. This feature is a regression when compared to legacy Adobe products (ACC, ACS, Marketo) and does not cut the mustard when compared our competitors.

     

    Many thanks,

    Wesley 

    Anuhya-Y
    Community Advisor
    Anuhya-YCommunity Advisor
    Community Advisor
    January 10, 2023

    @chandra_tp 

     

    1)What is the total count of profile store? Qualified profiles/ estimate will be generated using sample size only . For example, profile store contains above 20M , qualified profiles will be calculated only from 5% of total profile store data.

     

    2) Please check merge policy as well, depend upon the merge policy the estimated /profile counts will change.

     

    Check out https://experienceleague.adobe.com/docs/experience-platform/segmentation/ui/segment-builder.html?lang=en#segment-properties

      Danny-Miller
      Adobe Employee
      Danny-MillerAdobe Employee
      Adobe Employee
      January 31, 2023

      @chandra_tp Don't know if you resolved this, but you can also look at the Profile Export to see who has qualified or a specific Profile via the Profile Viewer to see if that one qualified.

       

      SELECT segmentMembership['ups'], segmentMembership['ups']['segmentID']['lastQualificationTime'], segmentMembership['ups']['segmentID']['status'] FROM profile_snapshot_export_xxx where segmentMembership is not NULL LIMIT 50 -- replace segmentID with your segment ID

       

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