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ArturRu
Level 2
March 5, 2024
Solved

Destination Connector AEP to Salesforce CRM

  • March 5, 2024
  • 1 reply
  • 1438 views

Hi Community,

 

I have issues connecting my AEP sandbox with Salesforce CRM (other way round - Source Connection - works fine!). As described here (https://experienceleague.adobe.com/docs/experience-platform/destinations/catalog/crm/salesforce.html) I have created a connected app and collected all relevant credentials - but it's not possible to connect the instances. Is there any additional setting I should know about?

 

 

Maybe the connected app is falsely configured? I have added the IPs (see below). Furthermore, there is a "Callback URL" required but not mentioned in the AEP documentation - does anyone have experience here?

 

 

Best

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Best answer by Nirmal_Jose

call back URL can be anything, you can use localhost.

 

Fill in all the required fields and have your client_id key (labelled 'Consumer Key') and client_secret (labelled 'Consumer Secret').

Once done, select 'Manage' then 'Edit Policies'

  1. Make sure IP relaxation is set to Relax IP restrictions,

  2. and make sure that Permitted Users is set to "All users may self-authorize.",

  3. and also make sure the your Security > Network Access > Trusted IP Ranges has been set

AEP IP addresses are listed in this [1]  ; use a tool like "ipcalc" to find min and max host.

[1] - https://experienceleague.adobe.com/docs/experience-platform/destinations/catalog/streaming/ip-address-allow-list.html 

1 reply

Nirmal_Jose
Adobe Employee
Nirmal_JoseAdobe EmployeeAccepted solution
Adobe Employee
March 5, 2024

call back URL can be anything, you can use localhost.

 

Fill in all the required fields and have your client_id key (labelled 'Consumer Key') and client_secret (labelled 'Consumer Secret').

Once done, select 'Manage' then 'Edit Policies'

  1. Make sure IP relaxation is set to Relax IP restrictions,

  2. and make sure that Permitted Users is set to "All users may self-authorize.",

  3. and also make sure the your Security > Network Access > Trusted IP Ranges has been set

AEP IP addresses are listed in this [1]  ; use a tool like "ipcalc" to find min and max host.

[1] - https://experienceleague.adobe.com/docs/experience-platform/destinations/catalog/streaming/ip-address-allow-list.html 

    A
    ArturRuAuthor
    Level 2
    March 6, 2024

    Thank you Nirmal_Jose!

    Your remarks are great and I tried it again, but unfortunately, the connection keeps failing. 

     

    Any other idea what could be wrong? Is there maybe an API Call I can perform with these credentials to see whether the credentials itself are correct?

    W
    Adobe Employee
    workflowuserAdobe Employee
    Adobe Employee
    April 10, 2025

    HI - I found the issue. The domain contained a "XXX.development" which had to be added. Thanks @nirmal_jose  you helped me a lot!


    I am not able to connect to Salesforce from AEP. I have the correct Client ID and Secret Key. Added the network access as shown. When I click on Connect I get Invalid Request in the browser console 

     

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