Data is inconsistent in payload of analytics call

[RitendraS11]

Hi Team,

I am having an AEM website, where we have integrated Adobe analytics in combination with Adobe launch, where all rules, data elements and extensions are configured.

For digital datalayer, we are using perficient datalayer and for consent management, we use oneTrust. Everything works well with the payload data(pageName, props and eVars) of the analytics call. We are changing the tracking server for some data privacy requirements. Then, i see a strange issue that the data in payload is not consistent - sometimes, it has all the data and soemtimes not (E.g., pageName etc). When I hit refresh button of the browser, i see the difference as 3 out of 10 like data is not consistent.

I suspect that there is a race condition on the digitalData being set and launch script being executed. But, why it happes with tracking server changes.

Any reference points/suggestions to resolve this situation!

[bjoern__koth]

Hi @RitendraS11 

sounds more like correlation and not causation. Easiest to test would be temporarily setting the old tracking server.

As you suspect, it sounds like a timing issue indeed. Is the datalayer dynamically set or hard coded into the page? When is your page load triggered? Upon library loaded or by the datalayer?

I have not worked with perficient, so these would just be the first things to check for