Data from Profile dataset is not available in CJA | Community
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Sneha-Parmar
Community Advisor
Sneha-ParmarCommunity Advisor
Community Advisor
January 27, 2022
Solved

Data from Profile dataset is not available in CJA

  • January 27, 2022
  • 1 reply
  • 1276 views

Hi,

I have created a Dataview in CJA which includes all fields from both Profile and Event schema. When I am using this Dataview to create a report in CJA, I do not see any value for profile schema fields like email address or customer status etc. in CJA.

 

However the profile data set has those filed values (can see under dataset preview) and those are also visible under attribute in profile search. Is there anything else required to get profile dataset data in CJA?

 

Thanks!

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    Best answer by kchaitanya

    Check for 2 things:

    1. When yo created the DataView did you select the back fill option? It might take a few hours for the backfill to get processed. 

    2. CJA doesn't report numbers when there is no event data associated with your person ids. For the time period you selected ensure there is event data linked to the person ids to pull the profile information as well. Refer to the last section of this document: https://experienceleague.adobe.com/docs/analytics-platform/using/troubleshooting/compare.html?lang=en

    1 reply

    kchaitanya
    kchaitanyaAccepted solution
    Level 3
    January 27, 2022

    Check for 2 things:

    1. When yo created the DataView did you select the back fill option? It might take a few hours for the backfill to get processed. 

    2. CJA doesn't report numbers when there is no event data associated with your person ids. For the time period you selected ensure there is event data linked to the person ids to pull the profile information as well. Refer to the last section of this document: https://experienceleague.adobe.com/docs/analytics-platform/using/troubleshooting/compare.html?lang=en

      NimashaJain
      Adobe Employee
      NimashaJainAdobe Employee
      Adobe Employee
      January 28, 2022

      Great work @kchaitanya ! Appreciate the explanation.

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