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Zahid_14
Zahid_14
Level 2
February 1, 2024
Solved

Create Audience based on email opens

  • February 1, 2024
  • 1 reply
  • 2865 views

I want to create an audience in AEP based on this criteria:
For an specific journey id, who opens the email.
I am also okay if I can created audiences with emails open based on email message id. 
But I could not find it. I can only see feedback status sent, delivered, bounced like these. Could anyone help me here?

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    Best answer by SatheeskannaK

    @arpan-garg , Sorry for late reply. I think you meant the email reactions in journey? But I need it for audience. I want to built an audience based on the email response in all journeys. Like if there is no open in last 180 days, I want to exclude those persons from the future journeys. 


    @zahid_14 You can get the required attributes under the customerjourneymanagement dataset to pull profiles who didn't open email in last 180days.

     

     

    1 reply

    arpan-garg
    Community Advisor
    arpan-gargCommunity Advisor
    Community Advisor
    February 1, 2024

    Hi @zahid_14 - Did you enabled email open tracking in your journey on the email action? Once you do that , then you will see the events in the message tracking dataset, not in the feedback dataset.

     

    Thanks,

    Arpan

      Zahid_14
      Zahid_14Author
      Level 2
      February 1, 2024

      Yes, it is enabled. But I cannot use the datasets directly in the audience other than composition. I want to avoid composition. 

        Zahid_14
        Zahid_14Author
        Level 2
        April 2, 2024

        @zahid_14 You can get the required attributes under the customerjourneymanagement dataset to pull profiles who didn't open email in last 180days.

         

         


        @satheeskannak 
        I hope you are doing great. Do you know how can I aggregate like number of emails sent minimum 5 and did not open any email? 

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