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Level 2
July 6, 2022
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Adobe journey optimizer sms message

  • July 6, 2022
  • 1 reply
  • 1171 views

In adobe journey optimizer the sms option is missing while creating message attaching the screenshots

 

ss1; with sms which is required

 

 

ss2 : current message creation wizard:

 

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Best answer by _Manoj_Kumar_

Hello @pushpadubey031 

 

SMS is a new channel that is not rolled out to all AJO customers.  That is why you cannot see in your instance of AJO.

1 reply

_Manoj_Kumar_
Community Advisor
_Manoj_Kumar_Community AdvisorAccepted solution
Community Advisor
July 6, 2022

Hello @pushpadubey031 

 

SMS is a new channel that is not rolled out to all AJO customers.  That is why you cannot see in your instance of AJO.

     Manoj     Find me on LinkedIn
Level 2
July 7, 2022

oh ok so can we request for this 

Sneha-Parmar
Community Advisor
Community Advisor
July 18, 2022

SMS feature is out for some clients. Please check this documentation. 

https://experienceleague.adobe.com/docs/journey-optimizer/using/messages/create-sms.html?lang=en