Android Adobe SDK APIS from Mobile Core not capturing trackAction and trackState data. | Community
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amolp86453083
March 10, 2022
Solved

Android Adobe SDK APIS from Mobile Core not capturing trackAction and trackState data.

  • March 10, 2022
  • 1 reply
  • 2419 views

Hi ,

I am using below code to integrate Adobe Mobile SDK and dependency respectively.

Dependencies:

implementation 'com.adobe.marketing.mobile:analytics:1.2.9'
implementation 'com.adobe.marketing.mobile:mobileservices:1.1.5'
implementation 'com.adobe.marketing.mobile:userprofile:1.1.0'
implementation 'com.adobe.marketing.mobile:sdk-core:1.9.0'
And used syntax for trackAction and trackState from below URL in my Activities and Fragments.

https://aep-sdks.gitbook.io/docs/getting-started/initialize-the-sdk 

Kindly help me with this integration as the documentation is not clear .
Thanks

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Best answer by SteveBe8

Hi @amolp86453083 -

Have you had a chance to look at the logs generated by the SDK?  My initial thought is there are one of two issues:

  1. The app property didn't get fully published in Data Collection (Launch) - you can verify this by checking the remote location mentioned in the logs: https://assets.adobedtm.com/<<YOUR_APP_ID>>.json
  2. Privacy status is not set to opted-in - the logs will indicate the privacy status for the device.  If the status is anything other than opted-in, Analytics requests will not be sent.

Let me know if this helps!  Thanks.

-steveb

1 reply

S
Adobe Employee
SteveBe8Adobe EmployeeAccepted solution
Adobe Employee
March 10, 2022

Hi @amolp86453083 -

Have you had a chance to look at the logs generated by the SDK?  My initial thought is there are one of two issues:

  1. The app property didn't get fully published in Data Collection (Launch) - you can verify this by checking the remote location mentioned in the logs: https://assets.adobedtm.com/<<YOUR_APP_ID>>.json
  2. Privacy status is not set to opted-in - the logs will indicate the privacy status for the device.  If the status is anything other than opted-in, Analytics requests will not be sent.

Let me know if this helps!  Thanks.

-steveb

    A
    amolp86453083Author
    March 11, 2022

    Hi Steve,

    Thank you very much for quick reply !

     

    As suggested I have gone through logs and found below .

    {
    "global.privacy": "optedin",
    "analytics.launchHitDelay": 0,
    "analytics.backdatePreviousSessionInfo": true,
    "analytics.offlineEnabled": true,
    "__dev__analytics.rsids": "xxxxxxxmobileappdev",
    "build.environment": "dev",
    "__ui__.mobileServiceApp": "IMO Ecom Mobile App (Dev) (xxxxxxxmobileappdev)",
    "rules.url": "https://assets.adobedtm.com/launch-EN4f6c873becfe45ecb0axxxxxxxxxxx-development-rules.zip",
    "experienceCloud.org": "A35C256C5B8D27B30A495EEA@AdobeOrg",
    "lifecycle.sessionTimeout": 300,
    "mobile.acquisitionAppId": "b431a38f1fe710c9021eab5e6321795cb47a55076a82afb323d6881c4ff1cbb0",
    "analytics.server": "xxxxxxxxx.sc.omtrdc.net",
    "__stage__analytics.rsids": "xxxxxxxxmobileappdev",
    "mobile.acquisitionTimeout": 0,
    "analytics.rsids": "xxxxxxxxmobileappdev",
    "__ui__.manualMode": false,
    "mobile.messagesUrl": "https://assets.adobedtm.com/b213090c5204bf94318f4ef0539a38b487d10368/scripts/satellite-5cxxxxxxxxxx6d76a6006e91.json",
    "analytics.batchLimit": 5,
    "property.id": "PR23fce8d587114d3e93334xxxxxx",
    "analytics.aamForwardingEnabled": false
    }

     

    Please check highlighted fields and suggest.

    Thanks

    Amol

    S
    Adobe Employee
    SteveBe8Adobe Employee
    Adobe Employee
    March 31, 2022

    Hey Amol,

    Can you turn on verbose logging for the SDK?

    MobileCore.setLogLevel(LoggingMode.VERBOSE);

    Assuming that the proper APIs are being called, the logs should confirm the following:

    • The app SDK is getting properly configured
    • The Analytics extension is being registered
    • Analytics requests are being sent by the device

    Are you able to confirm activity matching the above?  Thanks.

    -steveb

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