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katew55188240
Level 2
March 27, 2020
Solved

Republish never completed, broke ability to publish any other libraries

  • March 27, 2020
  • 2 replies
  • 4350 views

I tried republishing an older library on Monday in an attempt to revert back to an older set of rules.

  • The Republish never completed - buildInfo still shows the newest library that had been published.
  • Icon next to the library I attempted to republish shows the whirligig still, 4 days later.
  • More importantly, we can't publish any new libraries while this is stuck - Launch gives us error messages with "cannot publish while a republish is in progress"

Anyone have any ideas, workarounds, etc.? Contacted Customer Care person assigned is on a 12-15 hour email difference, and I'm not certain understands what I've described.

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Best answer by jantzen_b

Try logging out and back in via a new browser or clearing your cache and cookies. Did the publish complete? If not you can try publishing again and if it gets stuck again please contact customer care so they can look at your specific instance. 

2 replies

Andrey_Osadchuk
Andrey_Osadchuk
Level 10
April 5, 2020

Hi Kate,

I wonder if Customer Care tam was able to help and what the problem was if it's resolved?

    jantzen_b
    Adobe Employee
    jantzen_bAdobe EmployeeAccepted solution
    Adobe Employee
    April 10, 2020

    Try logging out and back in via a new browser or clearing your cache and cookies. Did the publish complete? If not you can try publishing again and if it gets stuck again please contact customer care so they can look at your specific instance. 

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