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Locutus243
Level 3
June 5, 2019
Solved

Login Issues

  • June 5, 2019
  • 12 replies
  • 13014 views

Does anybody else find that they have to constantly log-in to Adobe Launch?

It frequently causes error messages and reloading of the page.

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    Best answer by jantzen_b

    Most of these login issues should have been solved by Adobe's Unified Shell project. Launch has since moved to the unified shell and login issues not persisting across products should be solved for the most part. If you are still facing this issue, please open a ticket with customer care or start a new thread on the community with the issue you are facing and steps to replicate along with screenshots of any errors you are receiving.

    12 replies

    markhicken
    Adobe Employee
    markhickenAdobe Employee
    Adobe Employee
    June 5, 2019

    Hey Locutus243​, are you working in other Adobe Experience Cloud products when this happens? Can you detail any steps to reproduce the issue?

    L
    Locutus243Author
    Level 3
    June 6, 2019

    Hi there,

    Sometimes I’m using Adobe Analytics as well (they are the only two products we have in the suite at the moment :o(!)

    But it doesn’t always seem related to whether I’m working in Analytics too.

    Mark

    Mark Palfreeman

    Business Intelligence Analyst

    markhicken
    Adobe Employee
    markhickenAdobe Employee
    Adobe Employee
    June 6, 2019

    Ok. We'll continue to look for consistent ways to reproduce this issue so we can get it fixed. Thanks for the additional info!

    T
    thomas_amsler
    Level 6
    June 19, 2019

    We have the same issue, it seems the session timeout is either very short or there is constant deployments to the SSO infrastructure that invalidates the sessions.

    Andrey_Osadchuk
    Andrey_Osadchuk
    Level 10
    June 21, 2019

    Hi MHicken,

    I wonder if you could update us on the progress with the improvements?

    The issue with the session timeout/ authentication is well known and has been discussed in various social channels for months.

      markhicken
      Adobe Employee
      markhickenAdobe Employee
      Adobe Employee
      June 21, 2019

      Hi Audrey, I do not have anything new to report except that it's officially on our list of things to discuss at our next UX meeting. It's more complicated than it seems at first.

      Are you able to consistently reproduce it? If so, can you share steps to do so?

      T
      thomas_amsler
      Level 6
      June 24, 2019

      I just now had a very annoying case:

      I opened a rule and an action within. I was discussing something in the custom code for 5 minutes, made a change and saved it and got an error. Apparently I was logged out in this few minutes when I was looking at the custom code and made a small change.

      markhicken
      Adobe Employee
      markhickenAdobe Employee
      Adobe Employee
      June 24, 2019

      thomas.amsler​...

      How long had you been signed in when you broke away to discuss it?

      Did you visit other Adobe Experience Cloud solutions in that 5 minutes using the same browser?

      Thanks for any info you can share!

        L
        Locutus243Author
        Level 3
        June 24, 2019

        I'm having problems when I'm not even using other Adobe Experience Cloud solutions. It really feels as if its getting worse. Having really trouble building libraries today.

        T
        thomas_amsler
        Level 6
        June 25, 2019

        Hard to recall, what exactly I was doing. But I think I was only visiting Launch. I had visited customer care and Analytics the same day, but I think I had to log in again when I was back on Launch. But my Launch session was active for a while, so could it be that the session just gets a timeout when you log in and never refreshes when you are still active within the Launch?

        So you log in at 10:00, open a rule at 10:29 and at 10:30 the session expires (assuming 30 min session timeout).

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