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Level 2
July 4, 2018
Solved

wrong succession of actions in published rule

  • July 4, 2018
  • 12 replies
  • 8779 views

Hi,

when configuring a new rule to fire a tracking request I set three actions:

1. Set Variables

2. Send Beacon

3. Clear Variables

After testing I see an Adobe Analytics request without any props or evars.

And when looking at the published rule it looks like:

1. Send Beacon

2. Set Variables

3. Clear Variables

How can I get this right?

Best,
Frank

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Best answer by thebenrobb

We released a fix in our release this morning (2018-07-24).  In order to get things ordered correctly, you'll need to open your rule, make a change (you can change the order, then change it back to where it was, that counts), and save the rule.

We are working on an automated process that will fix this automatically for all affected rules, but that will probably not make it into a release until next week, so those negatively impacted can fix it manually now.

Technical details for those curious: under the hood, each action in a rule has an order.  There were some scenarios where the order was not being saved correctly.  Sometimes it didn't matter, and sometimes it caused your actions to appear in a different order than they were when you saved them (if you opened the rule again after save).  The fix waits for a rule to have a change, then when it is saved, it will normalize the order of all rule components, giving them each a new order value based on what you've specified in your rule.

12 replies

Level 3
July 24, 2018

Jantzen.Belliston do you have any updates? The end of the week passed by and still, the error persists. I also opened a ticket 3 weeks ago and there is no update on the topic.

For me, this is really a highly time-consuming bug which also caused a lot of errors in my tracking so far!

thebenrobb
Adobe Employee
thebenrobbAdobe EmployeeAccepted solution
Adobe Employee
July 24, 2018

We released a fix in our release this morning (2018-07-24).  In order to get things ordered correctly, you'll need to open your rule, make a change (you can change the order, then change it back to where it was, that counts), and save the rule.

We are working on an automated process that will fix this automatically for all affected rules, but that will probably not make it into a release until next week, so those negatively impacted can fix it manually now.

Technical details for those curious: under the hood, each action in a rule has an order.  There were some scenarios where the order was not being saved correctly.  Sometimes it didn't matter, and sometimes it caused your actions to appear in a different order than they were when you saved them (if you opened the rule again after save).  The fix waits for a rule to have a change, then when it is saved, it will normalize the order of all rule components, giving them each a new order value based on what you've specified in your rule.