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jayak13010535
Level 3
November 2, 2017
Solved

Unspecified in Reports

  • November 2, 2017
  • 20 replies
  • 16933 views

Hi AA Team,

We capture user's login status in an eVar on every page load across web apps with the following values:

1. userId - if user is logged in

2. anonymous - if user is not logged in

However, when I see this eVar report with 'Visits' metric, I see a lot of Unspecified coming up in there. Any idea what might be causing this issue?

Many Thanks in advance!

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    Best answer by EricMatisoff

    Oooh - another idea:

    If you aren't capturing URL in an eVar/prop on those pages, you can consider leveraging Data Warehouse which makes the URL dimension available!

    Create a hit-based segment that focuses on your login status eVar = None.

    Create a Data Warehouse request that leverages that segment and pulls in Page URL as a dimension and a Page Views or Visits as metrics. You may also want to pull in additional dimensions like Custom Links, Exit Links, and File Downloads.

    20 replies

    EricMatisoff
    Adobe Employee
    EricMatisoffAdobe Employee
    Adobe Employee
    November 6, 2017

    Hi there,

    My recommendation is to break the "Unspecified" row down by the following dimensions to try to better understand where the issue is cropping up. Are you using Analysis Workspace? That will make it much easier to find the issue. Keep in mind Workspace will show the row as "None" rather than "Unspecified".

    Most likely it's a page (or set of pages) that doesn't have the logic to set the eVar, but sometimes it's a set of devices. Consider breaking down by:

    Page

    Mobile Device Type

    Mobile Device

    Countries / Cities

    As well as any other custom dimensions that you have tied to Page Type, Customer Type, etc.

    marion33678522
    marion33678522
    Level 5
    November 7, 2017

    Hello !

    I have Exactly the same issue.

    I've been looking into it, and I think it's because of the Custom Links on IOS - at least for me. 

    So Try ALSO breaking down by CUSTOM LINKS.

    If you see ABDInternal on your first items then we have the same issue. I need to populate this sdk custom link that is launched at every app launch with my 1. user ID and 2. anonymous.

    I believe that my anonoymous segment shows lot of anonymous on apps since there is no information on those custom links.

    Still looking !

    Cheers !

      J
      jayak13010535Author
      Level 3
      November 7, 2017

      Hi Eric,

      We have set this eVar on every pages. We have used DTM Page Load Rule without any condition and this rule makes sure to get fired on every pages. I wrecked my head over this and I am still trying to find a solution. Do you think if this is because of eVar configuration which has been set to 'expire on visit'?

      Gigazelle
      Adobe Employee
      GigazelleAdobe Employee
      Adobe Employee
      November 15, 2017

      If custom links are your culprit, make sure the linkTrackVars variable includes the eVar in question, especially if the eVar expires on hit.

        EricMatisoff
        Adobe Employee
        EricMatisoffAdobe Employee
        Adobe Employee
        November 16, 2017

        Very good point - what happens if you leverage the Custom Links Instances metric? Does that help?

        EricMatisoff
        Adobe Employee
        EricMatisoffAdobe Employee
        Adobe Employee
        November 16, 2017

        Actually - Exit Link Instances and Download Link Instances are all worth checking

        Pablo_Childe
        Community Advisor
        Pablo_ChildeCommunity Advisor
        Community Advisor
        November 16, 2017

        The likely reason you are seeing unspecified is that some pages are using older versions of code. I am guessing you used DTM to establish logged in VS anonymous. I would do a pages report against the unspecified find URL and check code version.

        Good luck

        EricMatisoff
        Adobe Employee
        EricMatisoffAdobe EmployeeAccepted solution
        Adobe Employee
        November 21, 2017

        Oooh - another idea:

        If you aren't capturing URL in an eVar/prop on those pages, you can consider leveraging Data Warehouse which makes the URL dimension available!

        Create a hit-based segment that focuses on your login status eVar = None.

        Create a Data Warehouse request that leverages that segment and pulls in Page URL as a dimension and a Page Views or Visits as metrics. You may also want to pull in additional dimensions like Custom Links, Exit Links, and File Downloads.

        D
        dabressler
        April 3, 2018

        This just happened to me, which brought me here. I used the Segment Comparison within Analysis Workspace to identify what was causing the 'Unknown' values.

          amidland
          amidland
          Level 2
          April 23, 2018

          Hi,

          I was wondering if you ever solved your issue because we seem to be running into a similar one - "Unspecified" with Custom Links showing ADBINTERNAL:Lifecycle only for iOS for certain variables we have implemented globally.

          We don't seem to be doing anything different in iOS vs Android yet we seem to have Unspecified values showing up for iOS that we think may be duplicates.

          Thanks in advance!

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