Tags no firing

[FernandaMo1]

I am very frustrated as I implemented some Tags on Adobe and they are not firing.

I've check multiple times and the triggers are correct.

I also modified the tags to mimic other tags that are firing correctly, but even that doesn't work.

All has been published on Prod.

Any support on how to get this up and running ASAP?

Thanks.

[bjoern__koth · Accepted solution]

Hi @FernandaMo1 

can you please specify what kind of tags are not triggering.
Could this be related to a missing cookie consent?

Have you checked the logs (make sure to enable logging with _satellite.setDebug(true) and filtered for your rule names that are not triggering?
Typically this indicates whether a condition in your rule was not evaluated to true.
Unfortunately, it won't tell you which condition this was, but it is usually a good starting point.

Maybe as a word of wisdom, don't publish the tags to Prod before thorough testing next time 😉