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pete0001
Level 2
March 20, 2020
Solved

Push Notification Not Working With Experience Platform SDK

  • March 20, 2020
  • 1 reply
  • 5093 views

We are not able to get push notification working with Experience Platform SDK on both iOS and Android apps.

 

Here is the configuration from Adobe Launch: 

{ "global.privacy": "optedin", "media.trackingServer": "turnerinternational.hb.omtrdc.net", "analytics.offlineEnabled": true, "__dev__analytics.rsids": "turnerinttntsportsdev,turnerintglobaldev", "media.playerName": "cdfplayer", "__ui__.mobileServiceApp": "CDFOTT-DEV (turnerinttntsportsdev)", "mobile.acquisitionAppId": "7adf503bce270f9ab6ad7d16083c7ff5e8ce696071405a7c7308af99dcf6ed1dx", "mobile.acquisitionTimeout": 0, "__stage__analytics.rsids": "turnerinttntsportsdev,turnerintglobaldev", "analytics.rsids": "turnerinttntsportsdev,turnerintglobaldev", "media.ovp": "", "analytics.batchLimit": 0, "media.collectionServer": "", "analytics.launchHitDelay": 5, "analytics.backdatePreviousSessionInfo": false, "media.appVersion": "", "build.environment": "prod", "rules.url": "https://assets.adobedtm.com/7be62238e4c3/4eaa17d127b6x/launch-a3bc69d17c36-rules.zip", "experienceCloud.org": "7FF852E2556756057F000101@AdobeOrg", "lifecycle.sessionTimeout": 900, "analytics.server": "turnerinternational.sc.omtrdc.net", "__ui__.manualMode": false, "mobile.messagesUrl": "https://assets.adobedtm.com/b213090c5204bf94318f4ef0539a38b487d10368/scripts/satellite-5e55387364746d6d600011b0x.json", "media.channel": "CDF Video", "media.debugLogging": false, "property.id": "PRc512f748c1434f179b2a291a75fc24fax", "analytics.aamForwardingEnabled": false }

 And here is the code snippet from the iOS app:

func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]? = nil) -> Bool { ACPCore.setLogLevel(.debug) ACPCore.configure(withAppId: app.config.adobeAppId) // Set custom context data contextData["appname"] = "app|cdfgo|ios" // Register extensions ACPAnalytics.registerExtension() ACPLifecycle.registerExtension() ACPIdentity.registerExtension() ACPMobileServices.registerExtension() ACPMedia.registerExtension() ACPUserProfile.registerExtension() ACPSignal.registerExtension() // Start Lifecycle data collection ACPCore.start { ACPCore.lifecycleStart(self.contextData) } // Register with APNs requestNotificationAuthorization() UNUserNotificationCenter.current().delegate = self // Check remote notification let notificationOption = launchOptions?[.remoteNotification] if let notification = notificationOption as? [String: AnyObject], let adobeDeeplink = notification["adb_deeplink"] as? String { processNotificationDeeplink(adobeDeeplink: adobeDeeplink) } return true }

We are seeing some audiences in Mobile Services and think we have set up everything correctly, but the push notification is not happening.

 

We have set up the Marketing Cloud ID and lifecycle metrics, and the data is displaying in the reports.

 

Any inputs would be appreciated.

 

Thanks!

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Best answer by Jennifer_Andrews

Hi

I took a quick look at reports and it shows that the message was delivered to 2 users.

 

With a new implementation, it will take typical Analytics processing time in order for a user in a Analytics Segment to be realized.  The app needs to be installed, a hit to VisitorID service, a hit to Analytics where the user has 'allowed' notifications (opt-in true) and then the hit to sync the VisitorID and the push token.  Once all this is confirmed via Griffon/Charles/Debug Tool and you see an estimated audience, you should users in your reports.

 

 

1 reply

Jennifer_Andrews
Adobe Employee
Jennifer_AndrewsAdobe EmployeeAccepted solution
Adobe Employee
March 20, 2020

Hi

I took a quick look at reports and it shows that the message was delivered to 2 users.

 

With a new implementation, it will take typical Analytics processing time in order for a user in a Analytics Segment to be realized.  The app needs to be installed, a hit to VisitorID service, a hit to Analytics where the user has 'allowed' notifications (opt-in true) and then the hit to sync the VisitorID and the push token.  Once all this is confirmed via Griffon/Charles/Debug Tool and you see an estimated audience, you should users in your reports.

 

 

    K
    kazyaz_d3
    March 20, 2020
    Hi there, it's only my device that is registered for the push notifications for Peter's post above. I am the iOS developer for this project and whilst I can get a notification through if I use the [TEST] button in 'Manage Messages' by adding my device token (obtained through Xcode). I am not able to receive a notification through actually sending the notification even when selecting the group `app|cdfgo|iOS` as the segment to send it to. You may be able to see that it's published but it is never received and delivered which is why the number is 0 next to the users that opened the push. Any further advice would be great. What would be fantastic is a sample application configured with the same segment on this account so we can see if we've missed anything?
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