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prathiv23
Level 3
November 14, 2019
Solved

Premium eVar - Unable to Select

  • November 14, 2019
  • 5 replies
  • 6875 views

Hi Experts,

Please let me know why I'm not able to select eVar101 (premium) inside Launch - Adobe Analytics extension. (refer screenshot below)

Thanks,

PV

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    Best answer by prathiv23

    Hi All,

    Issue resolved.

    • This issue is caused by a change in the new release of the Analytics extension (v1.8.0).
    • There is however a relatively easy workaround: you can type the name of the variable manually (just do not include the tag "(Premium)")
    • Please type only eVar101( removing the word 'premium')

    5 replies

    P
    prathiv23Author
    Level 3
    November 14, 2019

    Hi @Andrey Osadchuk. 

    Can you please help me on this issue ?

    Please note that I do have Premium membership inside Adobe Experience Cloud.

    Thanks

    PV

    K
    karandeeps66682
    Level 2
    November 14, 2019

    Hi Prathiv,

    It seems there is an issue with the Adobe contract type sync. I will suggest please contact your adobe account manager or Customer care.

    Regards

    Karandeep Singh

    P
    prathiv23Author
    Level 3
    November 14, 2019

    Hi @karandeeps66682857

    Thanks for the heads-up.

    Strangely, the issue is happening for single property present inside Launch

    I can select 'premium eVars' in other Launch properties

    Thanks,

    PV

    KDSingh14
    KDSingh14
    Level 3
    November 15, 2019

    Hi Prathiv,

    That is quiet strange. Can you please in incognito mode and check if that helps.

    Regards

    Karandeep Singh

      P
      prathiv23AuthorAccepted solution
      Level 3
      November 18, 2019

      Hi All,

      Issue resolved.

      • This issue is caused by a change in the new release of the Analytics extension (v1.8.0).
      • There is however a relatively easy workaround: you can type the name of the variable manually (just do not include the tag "(Premium)")
      • Please type only eVar101( removing the word 'premium')

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