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June 19, 2024
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Page is not getting connected in the Adobe analytics Debugger

  • June 19, 2024
  • 1 reply
  • 1053 views

Hi All,

 

Below page (UK) is not getting fetched in the Adobe analytics Debugger. The debugger is connecting but nothing is showing up.

https://www.nissan.co.uk/vehicles/new-vehicles/juke/version-explorer/ve.shtml

 

However, when I try with below page (FR), it is getting connected and shows the details.

https://www.nissan.fr/vehicules/neufs/juke/version-explorer/ve.shtml

 

Can someone advise, what causing issue debugging UK page.

 

Thanks in advance

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Best answer by bjoern__koth

Hi @nikhilkh2 

can you open the developer tools and user these filters on the page that does not work for you?

 

/launch|\/ss/

 

This is what I see

The first is your launch library, the second the actual tracking request.

 

Please compare to the page that is working for you as well.

 

Additionally, I can recommend installing any of these extensions

Maybe the page in question is blocking one of these requests. 

Hope that helps

 

1 reply

bjoern__koth
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
June 19, 2024

Hi @nikhilkh2 

have you tried reloading the page underneath after opening the debugger?

This is what I see after reloading it

 

Cheers from Switzerland!
Nikhilkh2Author
June 19, 2024

Hi,

Thanks for your response. I tried reloading the page, and can get the screen which you shared. But can not see the network request details under Analytics. It gives black screen.

Whereas, when I try for another country (FR) page, It loads.

 

 

bjoern__koth
Community Advisor and Adobe Champion
bjoern__kothCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
June 20, 2024

Hi @nikhilkh2 

can you open the developer tools and user these filters on the page that does not work for you?

 

/launch|\/ss/

 

This is what I see

The first is your launch library, the second the actual tracking request.

 

Please compare to the page that is working for you as well.

 

Additionally, I can recommend installing any of these extensions

Maybe the page in question is blocking one of these requests. 

Hope that helps

 

Cheers from Switzerland!