No Analytics hit in Adobe Experience Cloud debugger even if the pageview beacon is sent | Community
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Marian891210
April 20, 2022
Solved

No Analytics hit in Adobe Experience Cloud debugger even if the pageview beacon is sent

  • April 20, 2022
  • 3 replies
  • 6017 views

Hello! I'm facing an issue when trying to send pageviews in Adobe Analytics. The rule is setup like in the following screenshot:


and here are the logs within the developer console:


but in the Adobe Experience Cloud debugger there is no Analytics request:

In the Network  tab there are only Target requests.

Can you please help me find out why this may happen?

(I'm working on a test environment with the staging code deployed and it is limited by IP so I can't share the website url)

Thanks a lot!


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Best answer by Marian891210

Hi all! I managed to find out why the request was not being sent. It seems that the "Experience Cloud ID Service" extension had the "Opt in?" feature set to "Yes". After I changed this to "No" I managed to send the Adobe Analytics request.

 

Thank you all for all your time and responses!

3 replies

Gokul_Agiwal
Community Advisor
Gokul_AgiwalCommunity Advisor
Community Advisor
April 21, 2022

Hi @marian891210 

It seems like there might be issues with Rule ordering. I can see from your logs firing page view beacon action fired first and then your dom ready rule. It should be other way round. 

 

For reference I've setup something similar like yours and the rule firing as expected. 

 

 Hope this helps. 

M
Marian891210Author
April 21, 2022

Thank you very much @gokul_agiwal! I appreciate you took some time to answer to my question.

 

I noticed that my Actions were set to "WAIT, THEN" but in your screenshot were set to only "THEN". I changed this by unchecking the "Wait to run next action" from the "Advanced options" section within the "Adobe Analytics - Set Variables" action.

 

But it seems that the output is still the same, the beacon is firing first and afterwards the Dom Ready rule is firing:

 

Do you have any other ideas of why this is not working properly? Thank you!

 

yuhuisg
Community Advisor
yuhuisgCommunity Advisor
Community Advisor
April 21, 2022

Do you see any errors in your browser console?

Durga_Nandyala
Durga_Nandyala
April 28, 2022
  1. 1. Did you check your "Network" tab of F12 if it is sending the call ? You can search for the call by filtering "/ss", also check preserve log activity. 
  2. Make sure your have chosen "s.t" call in your "Send Bacon" action. 
M
Marian891210Author
April 28, 2022

Hi @durga_nandyala!

1. Yes, I checked and as I said previously no call is being made.
2. "Send Beacon" it's checked

 

M
Marian891210AuthorAccepted solution
May 4, 2022

Hi all! I managed to find out why the request was not being sent. It seems that the "Experience Cloud ID Service" extension had the "Opt in?" feature set to "Yes". After I changed this to "No" I managed to send the Adobe Analytics request.

 

Thank you all for all your time and responses!

    yuhuisg
    Community Advisor
    yuhuisgCommunity Advisor
    Community Advisor
    May 4, 2022

    Ah yes, of course! That had happened to me before, and I totally forgot about it.

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