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garora8
July 15, 2020
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Native Target App - Mobile - Experince Stuck

  • July 15, 2020
  • 1 reply
  • 1366 views

Hi 

 

We have a mobile-native implementation- we have found an issue where we set up a standard A/B/C Test with the equal user split but for some reason, users are stuck in experience B and everyone is getting experience  B



Some of the troubleshooting done already
Experience C to 100% > outcome still see the experience B
Experience B deleted > started seeing experience C then but now stuck in Experience C can't get to Experience A
Experience C now-deleted > able to see the experience A

I was expecting random traffic to go through as normal and random to Experience A , B or C

Any response will be appreciated 

 

Thanks

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Best answer by PratheepArunRaj

Dear Garora,

Should not be the case. Is it the same every time you create a new test?

I definitely hope you would have deleted the test and re-created it, if not, can you do it and validate rather than deleting the experiences alone?

Target Delivery is based on the response and I don't think the response would be a certain Experience every time, if yes, there is some problem at the Target Decisioning Engine.

Thank You, Arun.

1 reply

PratheepArunRaj
Community Advisor and Adobe Champion
PratheepArunRajCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
July 15, 2020

Dear Garora,

Should not be the case. Is it the same every time you create a new test?

I definitely hope you would have deleted the test and re-created it, if not, can you do it and validate rather than deleting the experiences alone?

Target Delivery is based on the response and I don't think the response would be a certain Experience every time, if yes, there is some problem at the Target Decisioning Engine.

Thank You, Arun.

Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
    G
    garora8Author
    July 15, 2020

    Hi Arun

     

    yes, I have deleted and created a new activity. The same response every time. Also tested by putting different content in the response (just in case anything is broken with in the code)

     

    so far this is what I have done.

    Deleted the activity - After adding new activity same response. once it stuck in one experience, no way I can move out.

    Deleted experiences - It jumps to the next experience as explained earlier.

    One more thing I have tried this morning. let say if I get the experience B and I am stuck there. I have put Experience A to 0%, B to 0% and C to 100% so in that case, I should see the experience C, Agin same response, experience B

    Don't expect an issue with the Target Decisioning Engine.

     

    Thanks

     

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