Mobile Services Acquisition - No First Launch for Marketing Links

[johncfl]

Hi,

We recently enabled acquisitions in mobile services but having trouble with seeing first launch data in the Adobe Mobile Services UI.

The clicks data is populating but the first launches is still 0 and we also don't see any context data in the Adobe Analytics UI. We've had our developer follow every step as stated on this page (Mobile App Acquisition).https://marketing.adobe.com/resources/help/en_US/mobile/android/t_testing-marketing-link-acquisition... Any suggestions as to what we should be looking at to fix the first launch data issue? Do we need to change the value of referrertimeout to something longer than 5?

Thanks

[Jen_Andrews · Accepted solution]

Hi,

Are you receiving in general First Launches/Launches from the App?

In Charles to you see the hit being sent to Adobe that shows an InstallEvent?  The referrerTimeout should not be 0, 5 should be perfect.  Make sure that the actual ADBMobileConfig.json being used in the app has the correct value. 

Do you see the contextData in the JSON response?

Regards,
Jen

[johncfl]

Hey Jen,

We see the installevent fire via Charles. We have also set the referrerTimeout to 5.

Best,

John