Login Issues | Community
Skip to main content
L
Locutus243
Level 3
June 5, 2019
Solved

Login Issues

  • June 5, 2019
  • 12 replies
  • 13016 views

Does anybody else find that they have to constantly log-in to Adobe Launch?

It frequently causes error messages and reloading of the page.

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by jantzen_b

    Most of these login issues should have been solved by Adobe's Unified Shell project. Launch has since moved to the unified shell and login issues not persisting across products should be solved for the most part. If you are still facing this issue, please open a ticket with customer care or start a new thread on the community with the issue you are facing and steps to replicate along with screenshots of any errors you are receiving.

    12 replies

    Show previous replies
    A
    analytics_union
    Level 4
    November 6, 2019

    TL;DR "Stay signed in" doesn't make me stay signed in.

    Here are my steps to reproduce the login issue:

    1. Open a private window.
    2. Go to experience.adobe.com.
    3. Get prompted to login. Login with "stay signed in" toggled on.
    4. End up at experience.adobe.com.
    5. Click on "Launch" or go to activation.adobe.com.
    6. Click on "Go to Launch" or go to launch.adobe.com.

    Expected result

    I am logged into Launch.

    Actual result

    Depends. I could be logged in or logged out.

    Continuing the steps:

    7. Don't log out, so that I remain signed in.

    8. At a later session, go to experience.adobe.com.

    Expected result

    I am logged into Experience Cloud.

    Actual result

    I am most likely logged out and have to re-login.

    Continuing the steps:

    9. End up at experience.adobe.com.

    10. Click on "Launch" or go to activation.adobe.com.

    Expected result

    I am logged into Experience Cloud - Activation.

    Actual result

    I am logged into Experience Cloud - Activation.

    Continuing the steps:

    11. Click on "Go to Launch" or go to launch.adobe.com.

    Expected result

    I am logged into Launch.

    Actual result

    I am logged out and have to re-login. But doing so causes all of my Experience Cloud-related logged in sessions to logout, so I have to login there again. So I might as well not even use the "Stay signed in" toggle.

      jantzen_b
      Adobe Employee
      jantzen_bAdobe EmployeeAccepted solution
      Adobe Employee
      March 27, 2020

      Most of these login issues should have been solved by Adobe's Unified Shell project. Launch has since moved to the unified shell and login issues not persisting across products should be solved for the most part. If you are still facing this issue, please open a ticket with customer care or start a new thread on the community with the issue you are facing and steps to replicate along with screenshots of any errors you are receiving.

      Terms & ConditionsAccessibility statement

      Loading footer...