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philipk92120636
Level 4
June 10, 2020
Solved

Event firing more often in Launch than DTM

  • June 10, 2020
  • 12 replies
  • 5017 views

Hi everyone!

We've migrated from DTM to Launch.

We have some legacy page view events in our custom code that fire both the hit and visit based variant of the event when a customer visits a specific page:

 

 

if (pageName == "section|subsection1|subsection2|title") { s.events = s.events ? s.events += ',' + 'event1,event2' : 'event1,event2'; }

 

 

The hit based variant of the event tracked against the page views metric in Analytics exactly when deploying with DTM, but since migrating to Launch the event metric exceeds the page views metric by about 50%. After firing the event I'm using the 'Clear Variables' action to reset the event string and when debugging I can't see multiple instances of the same event.

Does Launch process or send events differently? Is there something I need to tweak in the configuration?

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Best answer by Andrey_Osadchuk

Philip,

What I would advise to start with is to optimize the code the way that event1 and event2 are appended through the s.apl() plugin to prevent events duplication in case they are set somewhere else (in other rules, for example).

Ideally, share the website URL and scenario where that is happening. I am sure we will find an issue in the code. Alternatively, share the library URL and I will help you debug the Launch implementation via Launch Inspector.

12 replies

Charles_Thirupathi
Charles_Thirupathi
Level 4
June 10, 2020
Hi Philip,
Charles_Thirupathi
Charles_Thirupathi
Level 4
June 10, 2020
Hi Philip, Can you share URL to debug further? Is the above shared code is placed inside do plugin function?
P
philipk92120636Author
Level 4
June 10, 2020
Hi Charles. This code is not in doPlugins, it's just added to the custom code in the 'Set Variables' action in the page load rule. Regarding the URL, are you based in the UK as our site isn't properly available internationally?
Charles_Thirupathi
Charles_Thirupathi
Level 4
June 10, 2020
Hi Philip, I'm located in India just share the URL let me try if the page gets loaded then i can able to debug
franzli
franzli
Level 4
June 11, 2020

If you don't mind sharing the URL I can take a look as well. You can reach out to me via DM or find me on measure slack (Francis Li)

P
philipk92120636Author
Level 4
June 16, 2020
Hi Charles and Francis. I'll DM you guys the URL
jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
September 14, 2020
Were you able to solve this issue? If so, would you mind posting the solution so others that find this thread have the answer?
P
philipk92120636Author
Level 4
September 15, 2020
Remains unsolved.
jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
September 15, 2020

@andrey_osadchuk , @andrew_wathen_ - Any ideas here?

Andrey_Osadchuk
Andrey_OsadchukAccepted solution
Level 10
September 15, 2020

Philip,

What I would advise to start with is to optimize the code the way that event1 and event2 are appended through the s.apl() plugin to prevent events duplication in case they are set somewhere else (in other rules, for example).

Ideally, share the website URL and scenario where that is happening. I am sure we will find an issue in the code. Alternatively, share the library URL and I will help you debug the Launch implementation via Launch Inspector.

    Andrey_Osadchuk
    Andrey_Osadchuk
    Level 10
    September 15, 2020
    BTW, also, try to break down the events by custom link, exit link and download link. This will help to partly check if the events are reset or not after the beacon is sent.
    Show more replies
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