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Luca_Lattarini
Luca_Lattarini
May 9, 2021
Question

Customer Identification on Mobile App

  • May 9, 2021
  • 1 reply
  • 913 views

Hello guys,

 

I have this issue, a customer click a link on the mobile app to an external web site and during the click the customer is identified separately. Which method shall i use to see the click from mobile app to web site as only 1 customer?

Luca

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1 reply

Charles_Thirupathi
Charles_Thirupathi
May 9, 2021

@luca_lattarini For resolving this kindly append the visitor ID on the destination url which is opening in browser using below method.
//Code on Domain A
var destinationURL = "www.destination.com";

//Call the ID service
var visitor = Visitor.getInstance(...);

//Append visitor IDs to the destination URL
var destinationURLWithVisitorIDs = visitor.appendVisitorIDsTo(destinationURL);
//Result of appendVisitorIDsTo includes destination URL, Experience Cloud ID (MCMID), and Analytics ID (MCAID)
"www.destination.com?adobe_mc=MCMID=1234|MCAID=5678"
//Redirect to the destination

Adobe Reference Link : https://experienceleague.adobe.com/docs/id-service/using/id-service-api/methods/appendvisitorid.html?lang=en#section-62d55f7f986542b0b9238e483d50d7b0

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