Android SDK Crash

[yoeln]

I am seeing the following crash log in App Dynamics. I have not been able to reproduce locally but there are a lot of crashes of that type in prod.

Has anyone seen this error before? We can't even wrap it in a try/catch because the sdk itself is starting that call 

com.adobe.marketing.mobile.AssuranceFullScreenTakeover$1.run()(AssuranceFullScreenTakeover.java:57)

[pkpravin]

Hi @yoeln,

We are sorry that you are experiencing these crashes. We would like to get a few more information before we can right solution for you.

1. Can u provide us with more insights on the crash? Does this crash pertain to a specific Android version or from a specific device manufacturer?

2. Can u share us the version of the Assurance SDK that is being used in your application?

Thanks,

Pravin

Computer Scientist

Adobe

[yoeln]

Hi @pkpravin I tried asking the questions twice before with the stacktrace and it kept marking it as spam, so I decided to just add one line below is the full stacktrace. The distribution of crashes are not specific to a device or OS version as you can see below as well.

The specific version of the Assurance SDK is com.adobe.marketing.mobile:assurance:1.0.4

Exception:     AppNotResponding
Ex. Message:   Application not responsive since: Wed Sep 21 10:17:05 GMT+02:00 2022
Thread:        Thread[main,5,main]
Memory Usage:  12 / 3673 MB (0%)

NOTE:
=====
  We didn't find a mapping file that exactly matches your application with build id '391c7d0c-cc76-4852-9778-e267e4894d5e'.
 Deobfuscation was done using a mapping file that was built with an older version of appdynamics plugin.

De-obfuscated stack trace:
===========================
AppNotResponding : Application not responsive since: Wed Sep 21 10:17:05 GMT+02:00 2022
        at android.app.ApplicationLoaders.getClassLoader(ApplicationLoaders.java:130)
        at android.app.ApplicationLoaders.getClassLoaderWithSharedLibraries(ApplicationLoaders.java:93)
        at android.app.LoadedApk.createOrUpdateClassLoaderLocked(LoadedApk.java:999)
        at android.app.LoadedApk.getClassLoader(LoadedApk.java:1129)
        at android.app.ContextImpl.getClassLoader(ContextImpl.java:403)
        at android.webkit.WebViewFactory.getProviderClass(WebViewFactory.java:414)
        at android.webkit.WebViewFactory.getProvider(WebViewFactory.java:252)
        at android.webkit.WebView.getFactory(WebView.java:2591)
        at android.webkit.WebView.ensureProviderCreated(WebView.java:2585)
        at android.webkit.WebView.setOverScrollMode(WebView.java:2696)
        at android.view.View.<init>(View.java:5217)
        at android.view.View.<init>(View.java:5358)
        at android.view.ViewGroup.<init>(ViewGroup.java:709)
        at android.widget.AbsoluteLayout.<init>(AbsoluteLayout.java:57)
        at android.webkit.WebView.<init>(WebView.java:426)
        at android.webkit.WebView.<init>(WebView.java:367)
        at android.webkit.WebView.<init>(WebView.java:350)
        at android.webkit.WebView.<init>(WebView.java:337)
        at android.webkit.WebView.<init>(WebView.java:327)
        at com.adobe.marketing.mobile.AssuranceFullScreenTakeover$1.run()(AssuranceFullScreenTakeover.java:57)
        at android.os.Handler.handleCallback(Handler.java:900)
        at android.os.Handler.dispatchMessage(Handler.java:103)
        at android.os.Looper.loop(Looper.java:219)
        at android.app.ActivityThread.main(ActivityThread.java:8668)
        at java.lang.reflect.Method.invoke(Method.java)
        at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:513)
        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1109)


Original stack trace:
======================
AppNotResponding : Application not responsive since: Wed Sep 21 10:17:05 GMT+02:00 2022
        at android.app.ApplicationLoaders.getClassLoader(ApplicationLoaders.java:130)
        at android.app.ApplicationLoaders.getClassLoaderWithSharedLibraries(ApplicationLoaders.java:93)
        at android.app.LoadedApk.createOrUpdateClassLoaderLocked(LoadedApk.java:999)
        at android.app.LoadedApk.getClassLoader(LoadedApk.java:1129)
        at android.app.ContextImpl.getClassLoader(ContextImpl.java:403)
        at android.webkit.WebViewFactory.getProviderClass(WebViewFactory.java:414)
        at android.webkit.WebViewFactory.getProvider(WebViewFactory.java:252)
        at android.webkit.WebView.getFactory(WebView.java:2591)
        at android.webkit.WebView.ensureProviderCreated(WebView.java:2585)
        at android.webkit.WebView.setOverScrollMode(WebView.java:2696)
        at android.view.View.<init>(View.java:5217)
        at android.view.View.<init>(View.java:5358)
        at android.view.ViewGroup.<init>(ViewGroup.java:709)
        at android.widget.AbsoluteLayout.<init>(AbsoluteLayout.java:57)
        at android.webkit.WebView.<init>(WebView.java:426)
        at android.webkit.WebView.<init>(WebView.java:367)
        at android.webkit.WebView.<init>(WebView.java:350)
        at android.webkit.WebView.<init>(WebView.java:337)
        at android.webkit.WebView.<init>(WebView.java:327)
        at com.adobe.marketing.mobile.AssuranceFullScreenTakeover$1.run(AssuranceFullScreenTakeover.java:1)
        at android.os.Handler.handleCallback(Handler.java:900)
        at android.os.Handler.dispatchMessage(Handler.java:103)
        at android.os.Looper.loop(Looper.java:219)
        at android.app.ActivityThread.main(ActivityThread.java:8668)
        at java.lang.reflect.Method.invoke(Method.java)
        at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:513)
        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1109)
 

 

[yoeln]

I don't know why every single time I post the stacktrace my comment/question gets deleted or marked as spam; that is inefficient. Below is the stacktrace image.

The crash distribution is all over the place, so it's not for a specific device and/or combination; see below.

 

Here is the SDK version we are using 

com.adobe.marketing.mobile:assurance:1.0.4

[yoeln]

AppNotResponding : Application not responsive since: Wed Sep 21 10:17:05 GMT+02:00 2022
        at android.app.ApplicationLoaders.getClassLoader(ApplicationLoaders.java:130)
        at android.app.ApplicationLoaders.getClassLoaderWithSharedLibraries(ApplicationLoaders.java:93)
        at android.app.LoadedApk.createOrUpdateClassLoaderLocked(LoadedApk.java:999)
        at android.app.LoadedApk.getClassLoader(LoadedApk.java:1129)
        at android.app.ContextImpl.getClassLoader(ContextImpl.java:403)
        at android.webkit.WebViewFactory.getProviderClass(WebViewFactory.java:414)
        at android.webkit.WebViewFactory.getProvider(WebViewFactory.java:252)
        at android.webkit.WebView.getFactory(WebView.java:2591)
        at android.webkit.WebView.ensureProviderCreated(WebView.java:2585)
        at android.webkit.WebView.setOverScrollMode(WebView.java:2696)
        at android.view.View.<init>(View.java:5217)
        at android.view.View.<init>(View.java:5358)
        at android.view.ViewGroup.<init>(ViewGroup.java:709)
        at android.widget.AbsoluteLayout.<init>(AbsoluteLayout.java:57)
        at android.webkit.WebView.<init>(WebView.java:426)
        at android.webkit.WebView.<init>(WebView.java:367)
        at android.webkit.WebView.<init>(WebView.java:350)
        at android.webkit.WebView.<init>(WebView.java:337)
        at android.webkit.WebView.<init>(WebView.java:327)
        at com.adobe.marketing.mobile.AssuranceFullScreenTakeover$1.run()(AssuranceFullScreenTakeover.java:57)
        at android.os.Handler.handleCallback(Handler.java:900)
        at android.os.Handler.dispatchMessage(Handler.java:103)
        at android.os.Looper.loop(Looper.java:219)
        at android.app.ActivityThread.main(ActivityThread.java:8668)
        at java.lang.reflect.Method.invoke(Method.java)
        at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:513)
        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1109)

[prudrabhat · Accepted solution]

Hi @yoeln ,

Thank you for providing the ANR trace. This seems like an issue inside WebView (or Chromium related classes) while loading a web view. Can you please open a ticket with our customer support team with this ANR trace and other variations of the stack trace related to this ANR (if any).