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Tirumal1
Level 2
November 3, 2017
Solved

Android Mobile Crashes are Very high in Adobe Analytics

  • November 3, 2017
  • 3 replies
  • 4516 views

Hi All,

We have implemented Analytics code in Android and iOS applications and data is getting captured.

But its very strange that the crashes for Android is very high. While iOS is much lesser, not sure what is the issue. Is there some definition from Adobe how the crashes is calculated.

Is there a way where can we get to know reason for a crash for both the Apps.

Can we do some additional tagging to reduce crashes

Thanks in advance.

Regards

Tirumal

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    Best answer by PratheepArunRaj

    Hi Tirumal,

    If you need more information on Andriod Application Crashes implementation, kindly go through the Track App Crashes

    All of your Activities should correctly callcollectLifecycleData()andpauseCollectingLifecycleData().

    Thank You!

    Arun

    3 replies

    A
    Adobe Employee
    abhijmisAdobe Employee
    Adobe Employee
    November 6, 2017

    Hi Tirumal,

    Crashes are calculated as part of the LifeCycle metrics.

    When lifecycle metrics are implemented, a call is made to 'Config.collectLifecycleData' in the 'OnResume' method of each activity. In the 'onPause' method, a call is made to 'Config.pauseCollectingLifeCycleData'.

    In the 'pauseCollectingLifeCycleData', a flag is set to indicate a graceful exit. When the app is launched again or resumed, 'collectLifecycleData' checks this flag. If the app did not exit successfully as determined by the flag status, an 'a.CrashEvent' context data is sent with the next call and a crash event is reported.

    To ensure accurate crash reporting, you must call 'pauseCollectingLifeCycleData' in the 'onPause' method of each activity. Additionally, please make sure you are using the latest SDK.

      PratheepArunRaj
      Community Advisor and Adobe Champion
      PratheepArunRajCommunity Advisor and Adobe ChampionAccepted solution
      Community Advisor and Adobe Champion
      November 10, 2017

      Hi Tirumal,

      If you need more information on Andriod Application Crashes implementation, kindly go through the Track App Crashes

      All of your Activities should correctly callcollectLifecycleData()andpauseCollectingLifecycleData().

      Thank You!

      Arun

      Thank You, Pratheep Arun Raj B (Arun) | Xerago | Terryn Winter Analytics
        T
        Tirumal1Author
        Level 2
        November 10, 2017

        Thanks Abhijeet for the details.

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