AEP Data Collection (Launch) missing left side menu item. | Community
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Adobe Employee
MikeCo9Adobe Employee
Adobe Employee
July 20, 2021
Solved

AEP Data Collection (Launch) missing left side menu item.

  • July 20, 2021
  • 2 replies
  • 1352 views

Has anyone experienced a situation when the left side menu in Launch doesn't show up? I'm on a Mac, using Chrome. I used to see the menu, but now all I get is the list of rules and a blank (white) column on the left. I can access the Experience cloud and navigate to AEP Data Collection App. (Launch).

 

  • I cleared my cache and restarted the browser, and it did not fix the issue.
  • I also tried Safari, and it delivered the same experience.
  • I scanned the product profile and permissions in the Admin panel, but it's didn't make much sense.

Does anyone have clues to what could be going on or experience this before?

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Best answer by MikeCo9

The data stream access on the left panel is related to Adobe Experience Platform (AEP). We identified that someone (sys Admin) changed the user group permission and didn't include my account in the new permissions. Once the permissions were configured the left menu in AEP Launch was displayed as expected.

2 replies

Andrey_Osadchuk
Andrey_Osadchuk
Level 10
July 21, 2021

Never experienced that. Maybe you are using an ad blocker application (browser agnostic) that mistakenly determines the menu as an ad?..

 

 

M
Adobe Employee
MikeCo9Adobe EmployeeAuthorAccepted solution
Adobe Employee
July 28, 2021

The data stream access on the left panel is related to Adobe Experience Platform (AEP). We identified that someone (sys Admin) changed the user group permission and didn't include my account in the new permissions. Once the permissions were configured the left menu in AEP Launch was displayed as expected.

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