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Adobe throw TimeOut always

Forum|Forum|3 years ago
March 31, 2022
1 reply
2199 views

Hello, good afternoon.

Adobe is continually launching general.callback.timeout with error code 1. On some devices this does not happen and on others it does.

I am using Kotlin and adobe analitycs version 1.2.10

Can somebody help me?

Thanks.

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Best answer by EmiliaDobrin

Hi @franciscojaviera ,

Thank you for reaching out. Could you please open a request through Adobe Client Care and provide additional details about the Adobe SDK versions used, your configuration setup and code snippet for the usage of the API that is returning callback timeout so we can investigate further?

Thank you,

Emilia Dobrin

Adobe Experience Cloud

E

EmiliaDobrin

Accepted solution

Adobe Employee

Hi @franciscojaviera ,

Thank you for reaching out. Could you please open a request through Adobe Client Care and provide additional details about the Adobe SDK versions used, your configuration setup and code snippet for the usage of the API that is returning callback timeout so we can investigate further?

Thank you,

Emilia Dobrin

Adobe Experience Cloud

F

franciscojavieraAuthor

I have opened a ticket as you have told me and I have specified about my error. The method that constantly throws me CALLBACK_TIMEOUT" with errorName: general.callback.timeout and errorCode: 1 is "Identity.appendVisitorInfoForURL()"

F

franciscojavieraAuthor

Hi @franciscojaviera

Would you please share how your issue is resolved?

I'm using AEP Mobile SDK ReactNative, and having the same issue with timeout error in iOS.

Thanks,

John

Hello @john_man, I finally didn't have a solution. It only happens to me on some devices but when it reached production most of them worked.

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