Adobe Launch not getting loaded

Forum|Forum|4 years ago
August 31, 2021
2 replies
4050 views

Everytime I try to login to Adobe Launch, it throws session timeout error. Can someone please guide or help in this case? Attached the screenshot.

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Best answer by atusingh17

@nitishlamba1 could you try disabling all the extensions/plugins, clear cahce & cookies and see if that helps ?

S

surajpatra2525

Level 4

i got this error for sometime as well. i had to use a different browser like safari which worked. probably clearing your cookies might help.

N

nitishlamba1Author

Level 2

It is only working in Firefox. I just installed Chrome on my machine and it does not work there as well.

A

atusingh17

Adobe Employee

@nitishlamba1 Does it happens if you try to login in incognito/private window ?
Seems to be browser issue.

N

nitishlamba1Author

Level 2

Yes. Even in Incognito. Cleared cache, restarted machine but still there.
Works fine on different browser

N

nitishlamba1Author

Level 2

Definitely @yuhuisg. It is Adobe Experience Platform Debugger extension. I am surprised to see Adobe Launch working which I switch the extension off and it signs me out, if the extension is already on. Even if I try to sign in after disabling the extension and enables it afterwards, it signs me out after sometime. So Strange ad both are Adobe tools.

Hi @yuhuisg, At present, I always open Adobe products(launch, analytics) in Firefox so that I can use Adobe debugger extension on Chrome. If I try to open both in Chrome, Adobe Launch or analytics logs me out. Do you have any suggestion to overcome this?

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