Adobe Launch not getting loaded

[nitishlamba1]

Everytime I try to login to Adobe Launch, it throws session timeout error. Can someone please guide or help in this case? Attached the screenshot.

[sspatra25]

i got this error for sometime as well. i had to use a different browser like safari which worked. probably clearing your cookies might help.

[nitishlamba1]

It is only working in Firefox. I just installed Chrome on my machine and it does not work there as well.

[atusingh]

@nitishlamba1  Does it happens if you try to login in incognito/private window ?
Seems to be browser issue.

[nitishlamba1]

Yes. Even in Incognito. Cleared cache, restarted machine but still there.
Works fine on different browser

[atusingh · Accepted solution]

@nitishlamba1  could you try disabling all the extensions/plugins, clear cahce & cookies and see if that helps ?

[nitishlamba1]

Strange. I disabled all my extensions and logged in and enabled those again and now its working fine. Thanks.

[yuhuisg]

What extensions are you using? One of them might be interfering with the Launch website's functionality.

[nitishlamba1]

Definitely @yuhuisg. It is Adobe Experience Platform Debugger extension. I am surprised to see Adobe Launch working which I switch the extension off and it signs me out, if the extension is already on. Even if I try to sign in after disabling the extension and enables it afterwards, it signs me out after sometime. So Strange ad both are Adobe tools.

[nitishlamba1]

Hi @yuhuisg, At present, I always open Adobe products(launch, analytics) in Firefox so that I can use Adobe debugger extension on Chrome. If I try to open both in Chrome, Adobe Launch or analytics logs me out. Do you have any suggestion to overcome this?

[yuhuisg]

Try this:

1. Create a new browser profile in your favourite browser.

2. Log into Adobe in that new profile.

3. Whenever you need to test your Adobe implementation, use that new profile too.