Hi Adobe,
Environment:
iOS: 10
ACP: 2.0
Recently I am working on integrating Adobe Launch with my application, and I am facing the following issue:
My application is built under ReactNative, so it's using Objective-C for initialization code.
In AppDelegate.m:
- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions
{
NSURL *jsCodeLocation;
jsCodeLocation = [[RCTBundleURLProvider sharedSettings] jsBundleURLForBundleRoot:@"index" fallbackResource:nil];
RCTRootView *rootView = [[RCTRootView alloc] initWithBundleURL:jsCodeLocation
moduleName:@""
initialProperties:nil
launchOptions:launchOptions];
rootView.backgroundColor = [UIColor blackColor];
self.window = [[UIWindow alloc] initWithFrame:[UIScreen mainScreen].bounds];
UIViewController *rootViewController = [UIViewController new];
rootViewController.view = rootView;
self.window.rootViewController = rootViewController;
[self.window makeKeyAndVisible];
//============= Aodbe launch initilization code =============
[ACPCore setLogLevel:ACPMobileLogLevelVerbose];
[ACPCore configureWithAppId:@""];
[ACPAnalytics registerExtension];
[ACPUserProfile registerExtension];
[ACPIdentity registerExtension];
[ACPLifecycle registerExtension];
[ACPSignal registerExtension];
[ACPCore start:^{
[ACPCore lifecycleStart:nil];
}];
//===========================================================
return YES;
}
I created a swift file to wrap ACPCore functions so that I could call in React Native using javascript, I could verify that those calls went into swift and they've been executed. From the console log, I could see the following:
2019-04-01 09:30:17.313534-0400 Sandbox[1010:329848] [AMSDK DEBUG <Core>]: Registered Configuration module
2019-04-01 09:30:17.315373-0400 Sandbox[1010:329954] [AMSDK DEBUG <com.adobe.module.lifecycle>]: virtual void AdobeMarketingMobile::Lifecycle::OnRegistered()
2019-04-01 09:30:17.322523-0400 Sandbox[1010:329953] [AMSDK ERROR <SystemInfoService>]: Failed to get valid c++ locale string from iOS Platform. Returning the default locale
2019-04-01 09:30:17.322911-0400 Sandbox[1010:329952] [AMSDK DEBUG <DatabaseService>]: <ADBMobileIdentity.sqlite> opened successfully
2019-04-01 09:30:17.325134-0400 Sandbox[1010:329952] [AMSDK DEBUG <com.adobe.module.identity>]: Privacy opted-in: Attempting to send Identity queued hits from database
2019-04-01 09:30:17.330107-0400 Sandbox[1010:329954] [AMSDK DEBUG <DatabaseService>]: <ADBMobileSignals.sqlite> opened successfully
2019-04-01 09:30:17.332887-0400 Sandbox[1010:329951] [AMSDK DEBUG <EventHub(AMSEventHub)>]: Processing Event #0 - { class: "Event", name: "EventHub", source: "com.adobe.eventSource.booted", type: "com.adobe.eventType.hub", pair_id: "", response_pair_id: "4", event_number: 0, timestamp: "1554125417332 ms", data: [], super: { class: "Object", this: 10753941472, typeid: "N20AdobeMarketingMobile5EventE" }}
2019-04-01 09:30:17.333032-0400 Sandbox[1010:329951] [AMSDK DEBUG <EventHub(AMSEventHub)>]: Event #0 (com.adobe.eventType.hub) resulted in 0 consequence events. Time in rules was 0 milliseconds.
2019-04-01 09:30:17.333261-0400 Sandbox[1010:329955] [AMSDK DEBUG <com.adobe.module.configuration>]: Shared state is created for event number 0 with PENDING
2019-04-01 09:30:17.335493-0400 Sandbox[1010:329961] [AMSDK DEBUG <com.adobe.module.configuration>]: Processing boot configuration event
2019-04-01 09:30:17.335621-0400 Sandbox[1010:329961] [AMSDK DEBUG <com.adobe.module.configuration>]: Loading overridden configuration from persistence -
2019-04-01 09:30:17.335806-0400 Sandbox[1010:329961] [AMSDK DEBUG <com.adobe.module.configuration>]: AppID loaded from persistence - MyLaunchID
2019-04-01 09:30:17.335856-0400 Sandbox[1010:329961] [AMSDK DEBUG <com.adobe.module.configuration>]: Valid AppID is retrieved from persistence - MyLaunchID
2019-04-01 09:30:17.336872-0400 Sandbox[1010:329961] [AMSDK DEBUG <com.adobe.module.configuration>]: Cached configuration loaded.
{"global.privacy":"optedin","analytics.launchHitDelay":0,"analytics.backdatePreviousSessionInfo":true,"analytics.offlineEnabled":true,"__dev__analytics.rsids":"myapp","build.environment":"dev","__ui__.mobileServiceApp":"My App(myappdev)","rules.url":"https://assets.adobedtm.com/myLaunchId.zip","experienceCloud.org":"myCloudId@AdobeOrg","lifecycle.sessionTimeout":300,"mobile.acquisitionAppId":"id","analytics.server":"my.server.com","mobile.acquisitionTimeout":0,"analytics.rsids":"myrsid","__ui__.manualMode":false,"mobile.messagesUrl":"https://assets.adobedtm.com/RandomID/scripts/staelite-id.json","analytics.batchLimit":0,"property.id":"myPropertyId","global.ssl":true,"analytics.aamForwardingEnabled":false,"experienceCloud.server":"dpm.demdex.net"}
It looks fine at this point, after this I noticed:
2019-04-01 09:30:17.372166-0400 Sandbox[1010:329964] [AMSDK DEBUG <com.adobe.module.identity>]: Config not available at the time to process identity event.
2019-04-01 09:30:17.372256-0400 Sandbox[1010:329962] [AMSDK DEBUG <com.adobe.module.analytics>]: Couldn't retrieve shared state for com.adobe.module.configuration, it was pending
2019-04-01 09:30:17.380102-0400 Sandbox[1010:329961] [AMSDK DEBUG <com.adobe.module.configuration>]: Loading overridden configuration from persistence -
2019-04-01 09:30:17.382009-0400 Sandbox[1010:329961] [AMSDK DEBUG <com.adobe.module.configuration>]: Shared state is updated for event number 0 with data
[ [ "analytics.aamForwardingEnabled", false ], [ "analytics.backdatePreviousSessionInfo", true ], [ "analytics.batchLimit", 0.000000 ], [ "analytics.launchHitDelay", 0.000000 ], [ "analytics.offlineEnabled", true ], [ "analytics.rsids", "myrsid" ], [ "analytics.server", "server
However it's still sending something to analytics server when I try to call TrackState(...):
2019-04-01 10:34:37.650428-0400 Sandbox[1060:341517] [AMSDK DEBUG <AnalyticsHitDatabase>]: Analytics request was sent with body (ndh=nalytics request was sent with body (ndh=1&c.&a.&AppID=myapp%201%20%281.0%29&CarrierName=mycarrier&DeviceName=iPhone8%2C1&OSVersion=iOS%2012.1.2&Resolution=750x1334&RunMode=Application&TimeSinceLaunch=66&.a&.c&aamb=...2019-04-01 10:34:51.815732-0400 Sandbox[1060:341437] [AMSDK DEBUG <com.adobe.module.analytics>]: Kick all hits event was sent
And it also triggers 1 consequence event, which is the processing rule being triggered:
2019-04-01 10:34:51.816273-0400 Sandbox[1060:341451] [AMSDK DEBUG <EventHub(AMSEventHub)>]: Event #32 (com.adobe.eventType.generic.track) resulted in 1 consequence events. Time in rules was 0 milliseconds.
So it looks right here,I also had Charles on and I could see 200[ok] for all track calls to analytics, however none of those hits actually get into Adobe Analytics.
I've tried everything I could however I still can't figure out what happened.
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Hi Zihao,
When offlineEnabled is set to true, we need to have timestamp enabled in the report suite.
Check Analytics Report Suite Manager > youReportSuite > Edit Settings > General > TimeStamp Configuration
Check if it is enabled.
Also verify you have the correct Report Suite ID in Launch setting.
Let me know if you want to send us your company/org and RSID info, we can check them for you.
Best regards,
Calise Cheung
Hi Zihao,
It takes some time for data to show on Analytics, typically 30 - 60 mins. Have you waited for some time and checked?
Best regards,
Calise Cheung
Hi Calise,
Yes I've waited, actually I've been struggling with this issue for a week, and I could confirm I've gave Analytics enough time to respond.
Regards,
Zihao
Hi Zihao,
What's your settings in Launch for Analytics extension? Do you have offline enabled, setting batch limit, etc?
Best regards,
Calise Cheung
Hi Calise,
I had
{
global.privacy: optedin,
analytics.launchHitDelay: 0,
analytics.offlineEnabled: true
..
}
with some other id settings
Regards,
Zihao
Hi Zihao,
When offlineEnabled is set to true, we need to have timestamp enabled in the report suite.
Check Analytics Report Suite Manager > youReportSuite > Edit Settings > General > TimeStamp Configuration
Check if it is enabled.
Also verify you have the correct Report Suite ID in Launch setting.
Let me know if you want to send us your company/org and RSID info, we can check them for you.
Best regards,
Calise Cheung
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Hi Zihao,
In the log you provided, we saw the "analytics.server": is "my.server.com", and "analytics.rsids" is "myrsid". Just want to confirm you do have a valid server and rsid set when run the real test, right?
Best regards,
Calise Cheung
Adobe Experience Cloud
Hi Calise,
We turned off the 'offlineEnabled' and we can see hits in analytics!
Thank you so much for your patience and replies!
Best Regards,
Zihao
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Hi guys, run into the same problem. How does you solve this issue? Thanks, Chris
Did you try the Analytics example with React Native? That might help resolve your issues.
We are actually in the process of releasing a new Swift-based Core, and an updated React Native wrapper to follow. These should be available in Q12021
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