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_teresa
August 17, 2020
Solved

Adobe Analytics detected under debugger summary but not the analytics tab

  • August 17, 2020
  • 4 replies
  • 2615 views

Hi - We recently upgraded from DTM to Launch but for some reason, I'm not seeing anything fire under the "analytics" tab of the debugger tool. 

Everything fired correctly when we were on DTM but for some reason I'm getting the following issue in console when we moved to Launch:

Uncaught TypeError: Cannot redefine property:

adobe.experienceCloud.debuggerDTMInitHook

at Function.defineProperty (<anonymous>)

at <anonymous>:1:12916

at <anonymous>:1:13285

We also ran an assessment on our page via the Search Discovery assessment tool and everything seemed fine minus a few data elements, which we fixed.

Any insights or help as to why Analytics isn't coming up would be appreciated. Thank you!

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Best answer by isinha

Hi @_teresa ,

Can you please try using the Adobe Experience Debugger tool? Also, can you please check if there is a rule in Adobe Launch that is firing the Analytics beacon under "Actions" - "Send Analytics Beacon", and that rule is actually firing?

Thanks!

4 replies

I
Adobe Employee
isinhaAdobe EmployeeAccepted solution
Adobe Employee
August 18, 2020

Hi @_teresa ,

Can you please try using the Adobe Experience Debugger tool? Also, can you please check if there is a rule in Adobe Launch that is firing the Analytics beacon under "Actions" - "Send Analytics Beacon", and that rule is actually firing?

Thanks!

    _
    _teresaAuthor
    August 18, 2020

    Hi @isinha , the Adobe Experience Debugger tool picks up both Adobe Analytics and Launch on the summary tab but nothing if I click on the Analytics tab. My launch rules include the "send analytics beacon" action but I still don't see anything coming up. I have the asynchronous embed script on our staging page and using our old DTM code in production. The only error I'm seeing in console is the error message above...Thank you!

    Brian_Johnson_
    Brian_Johnson_
    Level 8
    August 18, 2020

    Hi, @_teresa 

    Are you saying the calls aren't firing at all, or just that you're not seeing them in the debugger? If you look in the network tab of your browser, do you see the calls? 

    The error message in your original post indicates an issue with the debugger, though, that's just a guess on my part. Have you tried disabling the debugger to see if it has any impact on whether or not you see the calls fire? If it does, and you do see the calls fire, you might try removing and re-installing the latest version of the debugger.

    For additional troubleshooting, try setting _satellite.setDebug(true) in your console and refreshing the page. Does the messaging indicate that the rules are firing?

      jantzen_b
      Adobe Employee
      jantzen_bAdobe Employee
      Adobe Employee
      September 16, 2020
      Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?
      jantzen_b
      Adobe Employee
      jantzen_bAdobe Employee
      Adobe Employee
      September 24, 2020
      Were you able to solve this issue? If so, would you mind posting the solution so others that find this thread have the answer?
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