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Helen_DD
Level 2
April 14, 2021
Solved

Your request could not be completed because you have been signed out.

  • April 14, 2021
  • 2 replies
  • 1915 views

Hi All, 

What is the possible cause and fix for the alert "Your request could not be completed because you have been signed out. "?

 

Thanks in advance

 

@1709464 

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Best answer by user05162

This is caused by the session timeout which is configured in OSGI. Check [1] for more details. Increase the timeout to resolve the issue.

 

[1] https://helpx.adobe.com/ca/experience-manager/kb/How-to-set-token-session-expiration-AEM.html

 

2 replies

Asutosh_Jena_
Community Advisor
Asutosh_Jena_Community Advisor
Community Advisor
April 14, 2021

Hi @helen_dd 

 

How frequently you are getting this alert? If you would have inactive for longer duration you will get this alert as the session will not be valid.

Also have you made any changes to Sling Authentication Service ?

 

Some article here:

https://helpx.adobe.com/in/experience-manager/kb/users-randomly-getting-your-request-could-not-be-completed-because-you-have-been-signed-out-in-aem.html

 

Thanks!

    U
    Adobe Employee
    user05162Adobe EmployeeAccepted solution
    Adobe Employee
    April 14, 2021

    This is caused by the session timeout which is configured in OSGI. Check [1] for more details. Increase the timeout to resolve the issue.

     

    [1] https://helpx.adobe.com/ca/experience-manager/kb/How-to-set-token-session-expiration-AEM.html

     

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