When user trying to login getting 403 forbidden error. | Community
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chirran414
chirran414
Level 4
May 17, 2018
Solved

When user trying to login getting 403 forbidden error.

  • May 17, 2018
  • 2 replies
  • 2909 views

Hi Everyone,

I have created following users on my production environment, for some users when we check under home/users some user does not have ".tokens". Who ever does not have this ".tokens" they are unable to login with their credentials. Seeing 403 forbidden error in the console. I have created all the users at the same time. Is anyone faced issue like this while creating users.

Narayana

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    Best answer by akhoury

    Hi Narayana, the tokens node should get created automatically by the internal Oak system when the user logs in.  Do you see any errors in the error.log when those users try to log in?

    2 replies

    akhoury
    Adobe Employee
    akhouryAdobe EmployeeAccepted solution
    Adobe Employee
    May 17, 2018

    Hi Narayana, the tokens node should get created automatically by the internal Oak system when the user logs in.  Do you see any errors in the error.log when those users try to log in?

    jetate
    jetate
    Level 4
    May 18, 2018

    I've had this issue when creating a user on author and pushing out to publisher without pushing the CUG that the user has been added to. Basically,  my user existed but the authorized group with access to the redirect page didn't know the user existed. Once I published the group and reloaded the page, the content loaded and no more 403 error.

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